Experience Designer- Researcher
3 weeks ago
User Researcher – Defence & Security Locations : Benefits Package : 5-10% bonus, DV clearance bonus, private medical, dental, and optical insurance, 25 days annual leave plus public holidays (option to buy up to 10 additional days), cash allowance.
Join one of the world’s leading consultancies, known for its commitment to solving complex challenges for the public sector, Defence, and Security clients. This Big Four consultancy is looking for experienced User Researchers to contribute to mission-critical projects that enhance public safety and national security.
As a User Researcher, you’ll apply both qualitative and quantitative methods to uncover user insights that shape digital solutions and improve service effectiveness. You’ll work alongside multidisciplinary teams to advocate for user needs, influence design decisions, and ultimately create products and services that resonate with real users.
Conduct user research studies using diverse methods, including interviews, usability testing, and surveys.
• Collect and analyse user data, transforming insights into actionable recommendations for service improvements.
• Develop user personas, journey maps, and other research artefacts to communicate user needs effectively.
• Stay current with industry trends, tools, and methodologies in user research to maintain leading-edge practices.
Demonstrated experience conducting user research with a variety of methods and tools.
• Strong analytical and problem-solving skills, with the ability to translate complex data into meaningful insights.
• Skilled in presenting research findings to both technical and non-technical stakeholders.
• Passionate about understanding user behaviour, needs, and motivations, with a commitment to enhancing user experiences.
This role requires active SC clearance sponsored by a Central Government or National Security agency (e.g., MoD, Home Office) and experience with government digital services (GDS) or the DDaT framework.
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Experience Designer- Researcher
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