D365 Functional Lead

4 weeks ago

Birmingham, United Kingdom Crimson Full time
Job Description

D365 Functional Lead – Power Platform/Pages – Birmingham

D365 Functional Lead will provide Dynamics 365 CE expertise as part of large customer engagements. They should be experienced in leading an engagement from estimation stage all the way through to the handover to Support whilst working alongside other practices and third-party organisations. They will be able to guide a team of people to achieve an end product as detailed in customer requirements. They will play a vital role in balancing risk, commercial-focus and customer expectations by working closely with the Project Manager. As part of the role of leading on engagement they will also help develop other team members through on-the-project coaching.

Key duties and responsibilities

  • Play a lead role in solution delivery. Dependent on the size of the project you will be expected to lead a team of functional (and technical) consultants ensuring smooth delivery and a unified approach.
  • Participate in every aspect of the solution implementation from: leading workshops and analysing the customer’s requirements to configuring the D365 CE applications and environment/release management.
  • Collaborate with stakeholders throughout the customer organisation to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes.
  • Provide in-depth knowledge of the D365 CE applications and evaluate the customer’s business processes against the standard D365 CE functionality.
  • Provide Project Management for smaller D365 CE Implementations including Budget, Resource, Milestones reporting supported by Crimson’s PMO function.
  • Responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected.
  • Pre-sales support including demonstrations and estimations supporting Crimson Sales and Consultancy teams as required.
  • If modifications/customisations are required, either to processes or to the Dynamics 365 CE applications, the Functional Lead should facilitate the customer’s decision-making process and develop the functional design document that will drive the development process.
  • Responsible for conducting acceptance testing and training customer resources to successfully adopt and maintain the D365 CE solution.
  • Have industry experience and understand challenges and risks when implementing vertically aligned applications.

Technical Skills:

  • Design, create and configure Dynamics 365 CE / Power Platform. solutions implementing Crimsons ‘low code, no code’ approach.
  • Dynamics 365 CE/CRM product experience on the following:
  • Sales – (Lead / Opportunity / Quote / Order / Invoice)
  • Marketing and campaigns
  • Including Add-ons e.g., Click Dimensions/MailChimp/Microsoft Dynamics Marketing).
  • Service and Case management including SLAs and Entitlements.
  • Custom ISV/xRM solutions using Dynamics 365 CE & Power Platform.
  • Dynamics 365 CE / CRM Customisation and configuration including but not limited to:
  • Entity Design & Entity Relationship modelling implementing multiple relationship types.
  • Model Driven App Form Design.
  • Business Process Flows spanning multiple entities and implementing branching logic.
  • Classic Dynamics 365 CE Workflows, including various trigger events and complex conditional logic.
  • Dynamics 365 CE Dashboards including a combination of charts and list views.
  • Reporting using both the Dynamics 365 CE report wizard and custom SQL Server Reporting Services (SSRS) reports.
  • Model Driven Apps containing multiple system components.
  • Ribbon Customisation.
  • Where appropriate can implement complex field types (Rollup / Calculated / Customer).
  • Understands the Dynamics 365 CE security model and which components of the system that can be restricted by security.
  • Where necessary, can write and interpret JavaScript within the context of Dynamics 365 CE.
  • Ability to extend solutions using complimentary Office 365 / Power Platform technologies such as:
  • Power Platform
  • Power Automate – Create and maintain complex Power Automate flows implementing different trigger events, trigger filtering and multiple actions.
  • Power Bi – Including standalone and embedded.
  • Canvas Apps with multiple screens.
  • Power App Portals.
  • Modern Workplace
  • SharePoint.
  • Teams.
  • Microsoft Exchange.

Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration.

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