Head of Training Services
2 weeks ago
As Service Manager you will be joining a highly successful market leading global manufacturing business based in Banbury. The role is full time and permanent offering a salary of up to £50,000. To support and manage the engineers working across projects in the UK and Ireland delivering exceptional levels of customer service. With frequent client visits in the UK and Ireland the role is 3 - 4 days office based with 1 day out in the field.
Key Accountabilities and Responsibilities of the Service Manager:
Directing and delegating service tasks
Monitoring current projects to ensure project delivery
Managing service team, training and coaching
Monitoring customer complaints, create methods to improve service delivery
Managing the service desk, improving efficiencies
Overseeing aftersales service
Working with sales and project managers to deliver to customers
Auditing work carried out to ensure the highest standards service delivery, efficiency and productivity goals are met
Key Skills Required for the Service Manager:
Experience as a service manager within manufacturing, FMCG, machinery, engineering or large heavy goods installations
Experience managing service engineers
Ability to support and nurture a positive culture
Managed and delivered high levels of customer service
An effective problem solver, aways putting service first
A competitive salary of up to £50,000
~ Company car, phone and laptop
~ Company assisted private healthcare
~ Pension scheme
~25 days holiday + bank hols
~ In house and on the job training and development
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