Head of Customer Success Management
3 weeks ago
We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We'll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you.
We are seeking an experienced and dynamic Head of Customer Success Management for our Recruitment Software Division. The ideal candidate will have a proven track record in customer success, strong leadership capabilities, and in-depth knowledge of the recruitment software industry.
Develop and execute a comprehensive customer success strategy that aligns with the company's goals and objectives.
• Lead, mentor, and grow a high-performing customer success team.
• Collaborate with cross-functional teams (Sales, Product, Marketing, and Support) to ensure a seamless customer journey.
Oversee the onboarding process, ensuring customers are fully trained and equipped to use our software effectively.
• Monitor customer health metrics and develop action plans to address risks and capitalize on growth opportunities.
Continuously evaluate and improve customer success processes and tools.
Performance and Reporting:
• Set, track, and report on key performance indicators (KPIs) for the customer success team.
• Provide regular updates to senior management on customer success initiatives and outcomes.
• Ensure the team is utilizing data and analytics to drive decision-making and strategy.
Proven experience in a leadership role, managing and developing a customer success team.
• Strong understanding of the recruitment software industry and its unique customer needs.
• Data-driven mindset with strong analytical skills and the ability to interpret and act on data insights.
• Experience with CRM and customer success tools (e.g., Salesforce, Gainsight).
• A proactive, results-oriented approach, with a passion for customer success and continuous improvement.
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.
We wholeheartedly believe in equality for all and the transformative power of diversity.
-
Head of Customer Success
2 weeks ago
United Kingdom ABR Talent Full time €120,000Company: Series-A funded scale-up FinTech business, taking the payments space by storm Recognised and partnered with leading global financial institutions Enterprise clients are already entrusting these guys with their business! – It’s a great product Start-up flipping into scale-up mode! The opportunity: As Head of Customer Success, you will join...
-
Head of Customer Success
2 weeks ago
United Kingdom ABR Talent Full timeCompany:Series-A funded scale-up FinTech business, taking the payments space by stormRecognised and partnered with leading global financial institutionsEnterprise clients are already entrusting these guys with their business! – It’s a great productStart-up flipping into scale-up mode!The opportunity:As Head of Customer Success, you will join the business...
-
Head of Customer Success
2 weeks ago
United Kingdom ABR Talent Full timeCompany:Series-A funded scale-up FinTech business, taking the payments space by stormRecognised and partnered with leading global financial institutionsEnterprise clients are already entrusting these guys with their business! – It’s a great productStart-up flipping into scale-up mode!The opportunity:As Head of Customer Success, you will join the business...
-
Head of Customer Success
2 weeks ago
United Kingdom ABR Talent Full time €120,000Company: Series-A funded scale-up FinTech business, taking the payments space by storm Recognised and partnered with leading global financial institutions Enterprise clients are already entrusting these guys with their business! – It’s a great product Start-up flipping into scale-up mode! The opportunity: As Head of Customer Success, you will join...
-
Head of Customer Success
2 weeks ago
United Kingdom ABR Talent Full timeCompany: Series-A funded scale-up FinTech business, taking the payments space by storm Recognised and partnered with leading global financial institutions Enterprise clients are already entrusting these guys with their business! – It’s a great product Start-up flipping into scale-up mode! The opportunity: As Head of Customer Success, you will join the...
-
Head of Customer Success
1 week ago
United Kingdom ABR Talent Full timeCompany:Series-A funded scale-up FinTech business, taking the payments space by stormRecognised and partnered with leading global financial institutionsEnterprise clients are already entrusting these guys with their business! – It’s a great productStart-up flipping into scale-up mode!The opportunity:As Head of Customer Success, you will join the business...
-
Head of Customer Success
2 weeks ago
United Kingdom ABR Talent Full timeCompany: Series-A funded scale-up FinTech business, taking the payments space by storm Recognised and partnered with leading global financial institutions Enterprise clients are already entrusting these guys with their business! – It’s a great product Start-up flipping into scale-up mode! The opportunity: As Head of Customer Success, you will join...
-
Head of Customer Success
2 weeks ago
United Kingdom ABR Talent Full timeCompany: Series-A funded scale-up FinTech business, taking the payments space by storm Recognised and partnered with leading global financial institutions Enterprise clients are already entrusting these guys with their business! – It’s a great product Start-up flipping into scale-up mode! The opportunity: As Head of Customer Success, you will join...
-
Head of Customer Success
1 week ago
United Kingdom ABR Talent Full timeCompany: Series-A funded scale-up FinTech business, taking the payments space by storm Recognised and partnered with leading global financial institutions Enterprise clients are already entrusting these guys with their business! – It’s a great product Start-up flipping into scale-up mode! The opportunity: As Head of Customer Success, you will join the...
-
Head of Customer Success
2 weeks ago
United Kingdom ABR Talent Full timeCompany:Series-A funded scale-up FinTech business, taking the payments space by stormRecognised and partnered with leading global financial institutionsEnterprise clients are already entrusting these guys with their business! – It’s a great productStart-up flipping into scale-up mode!The opportunity:As Head of Customer Success, you will join the business...
-
Head of Customer Success Management
2 weeks ago
United Kingdom The Access Group Full timeWe're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working...
-
Head of Customer Success Management
3 weeks ago
United Kingdom The Access Group Full timeWe're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.What does Access offer you? We offer a flexible, hybrid working environment where...
-
Head of Customer Success Management
3 weeks ago
United Kingdom The Access Group Full timeWe're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working...
-
Head of Customer Success Management
2 weeks ago
United Kingdom The Access Group Full timeWe're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working environment...
-
Head of Customer Success Management
3 weeks ago
United Kingdom The Access Group Full timeWe're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.What does Access offer you? We offer a flexible, hybrid working environment where...
-
Customer Success Manager
7 hours ago
United Kingdom Space Executive Full timeCustomer Success Manager About the Role Join a growing FinTech team as a Customer Success Manager, reporting to the Head of Customer Success. Build and maintain strong, long-term relationships with customers, acting as a trusted advisor. Drive customer satisfaction, product adoption, and contract renewals, while identifying up-sell and cross-sell...
-
Customer Success Manager
3 weeks ago
United Kingdom Space Executive Full timeCustomer Success Manager About the Role Join a growing FinTech team as a Customer Success Manager, reporting to the Head of Customer Success. Build and maintain strong, long-term relationships with customers, acting as a trusted advisor. Drive customer satisfaction, product adoption, and contract renewals, while identifying up-sell and cross-sell...
-
Customer Success Manager
3 weeks ago
United Kingdom Space Executive Full timeCustomer Success ManagerAbout the RoleJoin a growing FinTech team as a Customer Success Manager, reporting to the Head of Customer Success.Build and maintain strong, long-term relationships with customers, acting as a trusted advisor.Drive customer satisfaction, product adoption, and contract renewals, while identifying up-sell and cross-sell...
-
Customer Success Manager
2 weeks ago
United Kingdom Space Executive Full timeCustomer Success Manager About the Role Join a growing FinTech team as a Customer Success Manager, reporting to the Head of Customer Success. Build and maintain strong, long-term relationships with customers, acting as a trusted advisor. Drive customer satisfaction, product adoption, and contract renewals, while identifying up-sell and cross-sell...
-
Customer Success Manager
2 weeks ago
United Kingdom Space Executive Full timeCustomer Success Manager About the Role Join a growing FinTech team as a Customer Success Manager, reporting to the Head of Customer Success. Build and maintain strong, long-term relationships with customers, acting as a trusted advisor. Drive customer satisfaction, product adoption, and contract renewals, while identifying up-sell and cross-sell...
