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Telephone Support Officer

1 month ago

St Albans Hertfordshire, United Kingdom GURLER MAE Recruitment Full time €25,000 - €28,000

Support Specialist - Maintenance Planner

Type: Hybrid - Home (&/OR) Office, Fulltime

Gurler Mae is proud to announce that we are searching for a Support Specialist - Maintenance Planner on behalf of our client, an industry leader in fire and security solutions.

As a Support Specialist - Maintenance Planner, you will be joining their established and successful organisation and becoming a valued member of their operations team. An individual with the ability to confidently learn and operate new software systems would thrive in this position. All aspects of the role must be performed in line with the business’s values to realise their client's vision by providing unrivaled customer experience and professional service to their clients. Deliver an unrivalled customer experience by answering customer calls, in line with the company target of 80%+ within 15 seconds.

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Administrating job reports from the field engineers.

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Working closely with account managers to provide a high level of customer service

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Be involved in supporting new customer support software.

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Answering emails & telephone calls from internal colleagues

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Utilising client's SaaS software packages including simPRO, Fix Flow & Pro Net

Continuous Professional Development: Opportunities for career growth.

Wellness & Employee Assistance Program (EAP): Access to wellness and support resources.

Death in Service Insurance: Financial protection for your loved ones.

Salary Sacrifice Pension Scheme: Flexible pension options.

Generous Holiday Allowance: 25 days holiday plus Bank Holidays, increasing to 35 days with tenure.

Work-Life Balance: Promotion of a healthy balance between work and personal life.

Mental Health Support: Recognition Programs: Team member of the month awards.

Annual Company Day: Share successes and strategic plans with the team.

Please send your full CV by clicking "apply" below, or you can contact Leyli at Gurler Mae at (phone number removed)