IT Support Analyst
3 weeks ago
Engage with customers via multiple channels (including phone, email, chat and service portal), providing efficient and effective customer service to our customer’s end users and other key stakeholders
Create, prioritise and assign tickets within the company IT Service Management platform, and maintain accurate records across a service ticket lifecycle
Develop a good understanding of our client base whilst building and maintaining good client relationships
As a member of an ISO Compliant organisation there is a requirement to follow Chorus company policies, procedures, and guidelines for both Quality Management and Information Security Management Systems in place. As a Chorus employee you will have access to various company and client assets and will be required to maintain the level of security as identified by each asset.
Comply with all relevant legislative and legal requirements, including industry regulations, employment law, Data Protection and Health and Safety.
Previous experience of providing IT support at 1st line level
Experience of administering and supporting the latest Microsoft technologies
Strong troubleshooting skills with Microsoft Office issues
The ability to build, configure, administer and support all versions of Windows desktop operating systems
Experience in a similar service desk environment, ideally for a managed service or support services provider
Knowledge of server operating systems, Active Directory, Group Policy and network architecture (DNS, DHCP, TCP/IP) with an active interest in other networking services
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IT Infrastructure Support Analyst
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Bristol, United Kingdom Exalto Consulting ltd Full timeIT User Support & Infrastructure Analyst - up to £37K - Central Bristol Exalto Consulting are currently recruiting for a permanent IT User Support & Infrastructure Analyst for a key client in Central Bristol.You will be responsible for the IT support/estate for the Bristol office.This is a great opportunity for someone with 4+ years experience, who has...
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IT Infrastructure Support Analyst
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Bristol, United Kingdom Exalto Consulting Ltd Full time €37,000IT User Support & Infrastructure Analyst - up to £37K - Central Bristol Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. Exalto Consulting are currently recruiting for a permanent IT User Support & Infrastructure Analyst for a key client in Central Bristol. You will...
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IT Infrastructure Support Analyst
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Bristol, United Kingdom Exalto Consulting ltd Full timeIT User Support & Infrastructure Analyst - up to £37K - Central Bristol Exalto Consulting are currently recruiting for a permanent IT User Support & Infrastructure Analyst for a key client in Central Bristol.You will be responsible for the IT support/estate for the Bristol office.This is a great opportunity for someone with 4+ years experience, who has...
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