Associate Product Manager

4 weeks ago

Leeds, United Kingdom Resolver Inc. Full time

The Associate Product Manager (APM) will help drive their products throughout their lifecycle. From identifying candidate products, through design, productionisation, release operation and retirement/migration. You will work closely with the wider Product team as well as the Capability and Technical Teams and Customer Success.

As an APM you will help manage the product roadmap defining the developments needed to detect toxic, illegal and brand damaging social media content to protect our customers and their brands. You will also think carefully about the User Experience that underpins customer satisfaction with our products. You will want to develop customer-facing experience, and will be motivated to engage with our customers to really understand the market and their individual needs. You will be expected to be comfortable at both an operational and tactical level. You will help develop and implement a compelling go-to-market strategy for your products.

In this role, you will develop an understanding of key competitors and relentlessly focus on Crisp’s unique value proposition and points of differentiation. You will constantly consider the market focus of our products and ensure that our risk coverage, reporting outputs and data analytics lead the field in the sectors in which we choose to play.

You will collaborate with the Account Management, Service Quality, Solution Architecture, Human Intelligence and Service Desk teams to ensure you collate all customer requirements, as well as the internal requirements for the product /service development.

You will support the delivery of development activities, ensuring release management activities including documentation and training are delivered, and will help monitor and drive adoption to ensure productionising of the development efforts.

Directly Responsible Individual (“DRI”)

Customer research

Helping to manage the roadmap for your product / service offering

Helping to manage delivery of prioritised product enhancements and technical debt / bug fixes

Assisting with release management, including documentation and training and continued assessment of product function

Helping drive adoption / productionisation of the development efforts

Responsibilities

Identifying and prioritising Product features

Ensure that all parties have clear understanding of the end goal and are focussed on delivering

Write customer-based story for what the product needs to do and assign work based on required features

Manage the prioritisation of work based on Effort versus Impact.

Scope work items / tickets that need to be executed to complete the development work

Chart and monitor progress toward product completion for each component and the final product

Test results with a structured approach (hypothesis, evaluation) in order to learn, adjust and innovate

Helping manage the entire product line life cycle from strategic planning to tactical activities, including developing or standing up core capabilities

Helping to drive a solution set across development teams (primarily Development/Engineering, and Marketing Communications) through market requirements, product contract, and positioning

Partner on the messaging for the GTM plan, working with all departments to execute including driving awareness & buy-in

Overseeing multiple concurrent successful product builds and deliver using diverse capabilities and teams - statistics, software, consulting - and ensure continuous improvements of project or product delivery

Coordinate work with other software development and infrastructure teams to incorporate product components in the final product.

Qualifications and Experience

Consistent track record problem-solving with the ability to navigate technical tradeoffs in application and product development.

Experience of the context/domain we work in (Risk Intelligence/Moderation/Security/internet Safety).

A strong interest in product management, ideally in a SAAS / technology environment.

Previous experience working within a fast-paced, customer-driven environment

Experience in managing stakeholders across the business

Experience in a start-up/scale-up environment and appreciates the pace and complexity of working within these conditions

Degree educated (or equivalent) or of degree calibre

Skills and Competencies

Excellent communication skills, and the ability to influence an array of stakeholders

Product testing: ability to match user expectations with product performance

Solution definition: ability to help define and position high value solutions that address market opportunities and are within reasonable grasp of our technical capabilities

Ambition and Initiative: ability to act independently under guidance and coaching from manager

Adaptability: adjust outputs when necessary and deal constructively with a changing environment and in response to feedback and experience

Teamwork: the ability to build collaborative working relationships across the business and drive initiatives with buy-in from a wide range of stakeholders while respectfully challenging and inspiring towards a common goal

Resource Management: ability to understand and help manage resources related to efficiency and optimal performance; ensure timelines are met and commitments are maintained.

Our rewards are as unique as our culture, and we want to attract the best people and retain them.

Not only will we ensure that your development is key, but you will be joining a fantastic team of like-minded people who work together as one team to achieve a shared vision. We offer an excellent salary and benefits package which includes:

Market competitive pay rates based your skills and experience

Discretionary bonus scheme / commission scheme with payment based on revenue generated as a result of generated sales leads

33 days holiday including Bank Holidays

Critical Illness insurance

Life Insurance Cover

Healthcare Cash Plan / Healthcare, dental and vision plan

Cycle to Work Scheme

Employee perks schemes offering discounts, rewards, giveaways and more

Mental health wellbeing portal and access to an in-house clinical psychologist

Support and provision of supplies to facilitate home working

Flexible working opportunities

Statement:

'This work meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, any applicants who are offered work for this organisation will be subject to an enhanced check from the Disclosure and Barring Service (DBS). This will include details of cautions, reprimands or final warnings as well as convictions. A criminal record will not automatically bar a person from successfully taking up this post.

Crisp, a Kroll business is committed to creating an inclusive work environment. We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.

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