Installation Manager
1 month ago
Installation Manager (Commercial & Domestic Gas)
They have been providing buildings support to local authorities, social landlords, NHS trusts and private sector clients for over 40 years. they have a proven track record of delivering successful mechanical, electrical and security services and solutions to our commercial and domestic clients, with whom we have developed longstanding partnerships.
Responsible for the daily running and management of their Installation Department through the effective use of resources, Installing Domestic Gas Boilers and Renewable Heating. To monitor customer service targets as well as planning areas of improvement or development within the department to ensure business needs are met whilst maintaining a high level of customer satisfaction. Responsible for all jobs raised within contracts and monitoring for KPI management checks, ensuring timely completion and preparation of corresponding paperwork
Overseeing and managing the "Contract Diary" of appointments
On boarding and providing training for new employees department-wide
Raising and allocating specialist subcontractors as needed, ensuring compliance with client requirements
Chasing subcontractors for engineer reports, updating systems, and informing clients
Planning and coordinating multiple work streams, managing H&S risks
Overseeing large programmes and projects, including client liaison and attending project meetings
Compiling contract data and client correspondence reports, including KPI reporting
Using client databases to raise jobs, update information, and request target extensions
Pricing new tenders/work streams and researching new business opportunities
Managing updates on Client/Manufacturer portals and notifying boiler installations
Compiling completed jobs and updating spreadsheets/programmes for financial budgets
Handling complex customer complaints or inquiries
Previous experience managing Installation programmes and reactive works (Ideally in Social Housing environments)
Positive and flexible approach to work
Possession of a full UK driving licence and access to a car, due to office location
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