Technical Support
2 weeks ago
Are you a new grad with a Math/IT/Technology degree and great analytical skills? Are you looking for a job at a fun company doing interesting work in an industry with great growth career potential?
Our London E-Discovery team is a fun all-star mix of biochemists, programmers, engineers, & lawyers turned legal technology experts.
E-discovery is a relatively new industry in the legal space, but one that’s growing as fast as the data driven world we live in. Corporate litigation & investigations often involve tens of millions of documents and emails. TransPerfect’s E-Discovery team feeds these enormous volumes of data through a series of sophisticated software which cull them down into a manageable size for legal teams to review.
Position Summary:
The job is to provide technical Hosting support to Project Management Teams globally. To manage electronic discovery solutions for the culling, processing, hosting and conversion of electronically stored information (ESI) for end clients consisting of mainly law firms and Fortune 500 companies.
Description:
- Communicate with Project Management Teams as well as clients in order to effectively execute tasks throughout the life cycle of a case.
- Troubleshoot any tech-related issues; both internally and externally.
- Be available to answer client questions about web hosting software and perform various administrative functions of the application(s) to meet clients’ needs.
- Handle multiple projects and jobs to ensure deadlines are met.
- Ensure smooth transition of work between day and evening shifts.
- Develop and utilize strong analytical skills to research potential solutions and determine appropriate course of action.
- Ensure jobs are completed according to client, and industry standards, and that job specifications and deadlines are adhered to.
- Perform other tech-based special projects or duties when required.
- Work with Relativity and LAW to execute document productions, including bates stamping, creating load files and performing OCR
- Create custom event handlers and Relativity Scripts to improve workflow
Required Skills:
- Bachelor’s Degree in related field, such as computer sciences or information management-technology, a strong technical background is helpful.
- Knowledge of MS Office applications required.
- Ability to convey technical processes and terminology into easy to understand language.
- Strong organizational skills.
- Excellent customer service skills.
- Strong written and oral communication skills.
- Available to work overtime, including evenings and weekends as needed.
- Available by phone or email when out of the office as needed.
- Ability to work well under pressure and meet tight deadlines.
- Positive attitude and ability to develop and implement new ideas to create customized solutions on a client by client basis.
Desired Skills:
- Experience in litigation technology/vendor side preferred.
- Knowledge of SQL and/or Visual Basic.
- Experience with LAW PreDiscovery or IPRO is a major plus.
- Experience with Concordance and Summation is a plus.
- Experience administrating Relativity.
What we offer:
- Competitive compensation + quarterly bonus
- Offices in the Square Mile
- Entrepreneurial culture
- Fantastic growth potential
- Complete training
- Bright colleagues
- An overwhelming preference for promoting internally
- In-office foosball and table tennis
- A night out every now and again
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