Senior Director of Risk Management

2 weeks ago


London, United Kingdom Yext Full time

The Client Success team at Yext is looking for a Senior Director, Client Success, Enterprise to lead and inspire our Client Success teams ensuring our clients' success and satisfaction. Leadership and Team Management:
Lead, mentor, and inspire a team of client success managers, encouraging a positive and hard-working culture
Set clear performance expectations, provide ongoing coaching, and conduct regular performance evaluations
Define and measure key performance indicators to track client success metrics, including client satisfaction, retention, expansion, and advocacy
Book of Business Management:
Build and maintain positive relationships with key customers, acting as a senior partner concern point for strategic discussions and major client issues. Leverage Yext’s client success technology and analytics to monitor customer health and identify areas of improvement or risk mitigation within these business sectors
Work with Client Success leaders to establish and optimize Client Success processes and workflows tailored to the unique needs of Financial Services and Healthcare clients, ensuring efficiency and scalability
Strong leadership and team management skills, with a track record of building and developing hard-working teams
~ Analytical mentality, with the ability to use data and metrics to drive informed decision-making
~ Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams

#LI-JS 2
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