Network Analyst
1 month ago
Summary of day-to-day responsibilities:
• Purely Network Ops Level 1/1.5 team and we deal with less complex to semi-complex issues and also look into complex issues and try to resolve them.
Job Description/Accountabilities:• An IT Operations Analyst within Network Operations Support Group is responsible for providing senior level support of the Bank network infrastructure. This includes BRP capabilities, incident management and support of all components associated with these environments. Areas of support include the LAN, MAN, WAN, RLAN, Wireless, Firewall, Load balancer and Optical solutions.
Accountabilities will include, but not limited to, following: • Manage day to day deliverables during the shift, under the overall direction of the NOC Shift Leader. The primary accountability of this position is to ensure that all work deliverables during the shift are efficiently managed with strong delivery and prompt escalations to the Shift Lead/Manager positions as needed.
• Engage other teams or escalate to L2/L3 teams as necessary. Smooth takeover of work as well as well documented and smooth hand over is part of the accountability.
• Provide strong technical support while ensuring that NOC processes and procedures are followed properly by the team that they are the part of. This includes proper use of automation, following proper remediation procedures, high quality ticket and vendor issue updates, handover documentation, etc.
• Collaborate strongly with the Shift leader to manage the queue, work intake as well as delivery.
• Engage in high priority incidents (P2’s) or incident calls and provide support.
• Engage with wider operational teams like EES/OCG and other support areas on an ongoing basis.
• Ensure work being taken over is followed up promptly while providing proper handover to the next shift as well as to the Shift Leader.
• Support the incident, change and problem management processes.
• Manage incident queue and effectively prioritize and triage incidents based on critical devices and shared services.
• Help develop team members, provide effective feedback and recognition when needed
• Help assess training needs, process gaps and improvement suggestions, automation opportunities and effectively communicate upwards to the Shift leader and Manager as required
• Assess impact and potential impact/risk and report to the shift leader/Manager very promptly when significant issues occur
• Escalations with internal client’s teams and 3rd party vendors.
• Manage chronic, repeat and aging incidents with proper internal/external escalations.
• Create MoPs and how-to docs for better support and training of new and junior team members. Also, peer review such documentation created by other team members and provide suggestions for improvement.
• Explore new automation opportunities for any repeated tasks to reduce human touch.
• Report on any challenges with internal processes, gaps, or any challenges with vendors and telcos.
• Other duties as required.
• The successful candidate must possess the following:
o Strong team player, self-motivated, highly organized and able to multi-task in a fast paced, dynamic environment.
o Strong communication skills, both verbal and written, are essential in order to interact with support groups, clients and vendors.
o Experience and a sound understanding of network environments (TCP/IP, Cisco routers/switches, Firewall, Load Balancers, WiFi) including an excellent understanding of telecommunications concepts and Telco connectivity.
o Strong understanding of Switching and Routing – Cisco Catalyst/Nexus Switches, SDWAN (Cisco/Viptela/Aruba Silverpeak), DMVPN.
o Hands-on experience with Cisco ACI, Palo Alto Firewalls, F5 Load balancers, Aruba or Cisco WiFi, VMware NSX is a definite asset for this position.
o Proficient in executing diagnostic techniques with a sound foundation of monitoring tools which include SevOne, VitalQIP, ExtraHop, ThousandEyes.
o Sound second level problem determination and problem source identification skills with regards to the various network technologies utilized within bank globally.
• Technology Degree/Diploma or equivalent work experience.
• CCNA certified with minimum of 5 years work experience in Network Operations/Production environment, or
• CCNP certified with minimum of 3 years work experience in Network Operations/Production environment.
• CCDP and ITIL certifications are a definite asset to this position.
• CCNP (R&S) Cert (CCNP certified with minimum 3 years of troubleshooting experience OR CCNA certified with min 5 years of troubleshooting experience)
• Routing and switching experience
• Troubleshooting experience/Break fixes
• Network analyst experience
• Cisco Viptela SDWAN/Aruba SDWAN
• Cisco ACI
• Palo Alto firewalls
• F5 load balancers
• VMware NSX
Job Details
11975
Contract
1 Year
Scarborough
#J-18808-Ljbffr-
Water Network Analyst
3 weeks ago
York, North Yorkshire, United Kingdom Fort Recruitment Full timeWe are seeking a Water Network Analyst to work for a company that operates in the Water Industry predominantly installing & configuring monitoring equipment and repairing & maintaining valves on the Water Networks in and around your region. Water Network Analyst - Examples of some daily activities * Design and commissioning of clean water network systems *...
-
Water Network Analyst
3 weeks ago
York, North Yorkshire, United Kingdom Fort Recruitment Full timeWe are seeking a Water Network Analyst to work for a company that operates in the Water Industry predominantly installing & configuring monitoring equipment and repairing & maintaining valves on the Water Networks in and around your region. Water Network Analyst - Examples of some daily activities Design and commissioning of clean water network...
-
Water Network Analyst
3 weeks ago
York, North Yorkshire, United Kingdom Fort Recruitment Full timeWe are seeking a Water Network Analyst to work for a company that operates in the Water Industry predominantly installing & configuring monitoring equipment and repairing & maintaining valves on the Water Networks in and around your region. Water Network Analyst - Examples of some daily activities Design and commissioning of clean water network...
-
Water Network Analyst
2 weeks ago
York, North Yorkshire, United Kingdom Fort Recruitment Full timeWe are seeking a Water Network Analyst to work for a company that operates in the Water Industry predominantly installing & configuring monitoring equipment and repairing & maintaining valves on the Water Networks in and around your region. Water Network Analyst - Examples of some daily activities Design and commissioning of clean water network...
-
Water Network Analyst
2 weeks ago
York, North Yorkshire, United Kingdom Fort Recruitment Full timeWe are seeking a Water Network Analyst to work for a company that operates in the Water Industry predominantly installing & configuring monitoring equipment and repairing & maintaining valves on the Water Networks in and around your region. Water Network Analyst - Examples of some daily activities Design and commissioning of clean water network...
-
Analyst - Networks
4 weeks ago
York, North Yorkshire, United Kingdom Ice Recruitment Limited Full time €45,000 - €55,000SOC Analyst (Security Operations Centre Analyst) Based in York £THIS ROLE IS OFFICE BASED FOR 4 DAYS PER WEEK They offer an outstanding leadership team, training and personal growth. If you are looking for a long term opportunity, this is ideal. You will be joining to work primarily on a PS contract Or equivalent experience with vulnerability...
-
Analyst - Networks
4 weeks ago
York, North Yorkshire, United Kingdom Ice Recruitment Limited Full timeJob Description SOC Analyst (Security Operations Centre Analyst) THIS ROLE IS OFFICE BASED FOR 4 DAYS PER WEEK They offer an outstanding leadership team, training and personal growth. If you are looking for a long term opportunity, this is ideal. You will be joining to work primarily on a PS contract Or equivalent experience with vulnerability...
-
IT Security Analyst
1 month ago
Scarborough, North Yorkshire, United Kingdom ProViso Staffing Full timeStory Behind the Need: • Reporting to the Director of Cybercrime Coordination Centre, the Senior Analyst role within the Cybercrime Coordination Centre is responsible for supporting operational services to combat and mitigate cyber-enabled crime throughout client globally. • The Senior Analyst role within the Cybercrime Coordination Centre is...
-
IT Support Analyst Remote
1 month ago
York, North Yorkshire, United Kingdom Candour Solutions Full timeInfrastructure Support Analyst – York (outskirts – hybrid/remote) #TeamCandour have been retained to source an additional Infrastructure Support Analyst to join the burgeoning team of a thriving Microsoft Gold Partner based on the outskirts of York working on a hybrid / remote basis. One of favourite clients, these guys have won multiple industry for...
-
IT Support Analyst Remote
4 weeks ago
York, North Yorkshire, United Kingdom Candour Solutions Full timeJob Description Infrastructure Support Analyst – York (outskirts – hybrid/remote) #TeamCandour have been retained to source an additional Infrastructure Support Analyst to join the burgeoning team of a thriving Microsoft Gold Partner based on the outskirts of York working on a hybrid / remote basis. One of favourite clients, these guys have won...
-
IT Support Analyst Remote
2 weeks ago
York, North Yorkshire, United Kingdom Candour Solutions Full timeInfrastructure Support Analyst – York (outskirts – hybrid/remote) #TeamCandour have been retained to source an additional Infrastructure Support Analyst to join the burgeoning team of a thriving Microsoft Gold Partner based on the outskirts of York working on a hybrid / remote basis. One of favourite clients, these guys have won multiple industry for...
-
IT Support Analyst Remote
2 weeks ago
York, North Yorkshire, United Kingdom Candour Solutions Full timeJob Description Infrastructure Support Analyst – York (outskirts – hybrid/remote) #TeamCandour have been retained to source an additional Infrastructure Support Analyst to join the burgeoning team of a thriving Microsoft Gold Partner based on the outskirts of York working on a hybrid / remote basis. One of favourite clients, these guys have won...
-
IT Support Analyst Remote
2 weeks ago
York, North Yorkshire, United Kingdom Candour Solutions Full timeInfrastructure Support Analyst – York (outskirts – hybrid/remote) #TeamCandour have been retained to source an additional Infrastructure Support Analyst to join the burgeoning team of a thriving Microsoft Gold Partner based on the outskirts of York working on a hybrid / remote basis. One of favourite clients, these guys have won multiple industry for...
-
Analyst - Networks
4 weeks ago
North East England, United Kingdom Careeraddict Full timePermanent - 3 Days per week in the Durham Office - Monday to Friday - Experience in a SOC role required* With an aim for technical excellence, this company offers strong progression and training opportunities, alongside the opportunity to work alongside some of the best in the industry. Demonstrable expertise with SIEM, EDR, and Vulnerability Scanning...
-
Cyber Defence Analyst
2 months ago
Northallerton, North Yorkshire, United Kingdom Henderson Scott Full timeCyber Defence Analyst - DV Clearance Required! If your skills, experience, and qualifications match those in this job overview, do not delay your application. The Cyber Defence Analyst will join a growing security team responsible for designing, delivering and maintaining operational cybersecurity capabilities. Conducting pro-active, risk-based, protective...
-
Junior Analityk Analityk Business Analyst
3 weeks ago
York, North Yorkshire, United Kingdom STEM Learning Full timeSenior Business Analyst STEM Learning are looking for an experienced Business Analyst to join our brilliant team and support us in creating award winning platforms that support social mobility and aim to achieve our vision of improving lives through STEM education. This is an exceptional opportunity to be the first in-house business analyst, creating...
-
Junior Analityk Analityk Business Analyst
2 weeks ago
York, North Yorkshire, United Kingdom STEM Learning Full timeSenior Business Analyst STEM Learning are looking for an experienced Business Analyst to join our brilliant team and support us in creating award winning platforms that support social mobility and aim to achieve our vision of improving lives through STEM education. This is an exceptional opportunity to be the first in-house business analyst, creating...
-
Junior Analityk Analityk Business Analyst
2 weeks ago
York, North Yorkshire, United Kingdom STEM Learning Full timeSenior Business Analyst STEM Learning are looking for an experienced Business Analyst to join our brilliant team and support us in creating award winning platforms that support social mobility and aim to achieve our vision of improving lives through STEM education. This is an exceptional opportunity to be the first in-house business analyst, creating...
-
Junior Analityk Analityk Business Analyst
2 weeks ago
York, North Yorkshire, United Kingdom STEM Learning Full timeSenior Business Analyst STEM Learning are looking for an experienced Business Analyst to join our brilliant team and support us in creating award winning platforms that support social mobility and aim to achieve our vision of improving lives through STEM education. This is an exceptional opportunity to be the first in-house business analyst, creating...
-
FP&A Analyst
4 weeks ago
Manchester, North West, United Kingdom Network Plus Services Limited Full timeFP&A AnalystAre you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.Our RoleReporting to the Senior FP&A Analyst, the FP&A Analyst will be a key member of the FP&A team, assisting in providing oversight and guidance for the overall performance of the group.The FP&A function has grown over...