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Transformation Office

4 months ago

Leicester, United Kingdom Hastings Direct Full time

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Head of Operational Transformation page is loaded Head of Operational Transformation
Apply locations Leicester time type Full time posted on Posted 14 Days Ago job requisition id 60009324 Head of Operational Transformation
We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. Support the definition and lead the delivery of the Claims Operations Vision and Strategy: bringing together the right stakeholders from across Claims and Hastings to deliver it. Lead and inspire a team of 20 Operational Delivery Managers and Executives to drive the change: investing in their development and building the right capability to succeed
Define & Prioritise change across Operations, from both within the operation and outside Claims. Champion, where right, the digitisation of Customer Claims – drive the right digital focus for Customer Claims, to deliver the right customer and company outcomes
Lead the efficiency programme, and a stretching plan to reduce cost by 20% in 2024 through process efficiency and automation and lead the budgeting cycle for Claims Operations, and monthly re-forecasting to support Operational Leads
Understand and meet all regulatory obligations, supporting all customers but particularly Vulnerable Customers
Stay on top of market innovation – both to deliver brilliant service, as well as the supporting Technology and systems that can help get us there and contribute to the wider Claims Strategy – across both Operations and wider Claims/Hastings areas
A great communicator – who is able to inspire a wide group of colleagues and stakeholders to deliver their vision with a strong commercial acumen
We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Salary – Attractive salary based on experience + car allowance (pay reviews also completed each year) 
Flexible Working –We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance. 
Physical Wellbeing – as a Band 5 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI) This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen. 
Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support. 
Mental Wellbeing programme – At Hastings Direct we understand that mental health cannot not be scheduled, that’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own, in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs 
27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more …. 
Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve 
We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.Would you like to learn more about how we value diversity and inclusion at Hastings Direct and what our rewards and benefits package looks like? Are you interested in how we engage with and support our local communities and the wonderful wellbeing programme you will have access to? Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.Our vision – to be the best and biggest digital insurance provider in the market.
We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.
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