Excel and Office Specialist

4 weeks ago

London, United Kingdom National Audit Office Full time

This role is responsible for all aspects of the NAO’s professional accountancy training schemes for graduates and apprentices.
Approximately 85 trainees join the office each year with around 220 trainees on the scheme at any one time.
Our accountancy trainees are an integral part of the NAO’s workforce and form our main pipeline to more senior grades. Ensuring that we have a high quality, well run programme in which trainees receive support, advice and guidance to progress through their ACA exams and achieve ICAEW membership is a key strategic priority for the NAO. This is a high profile, exciting role with the opportunity to work with multiple stakeholders and make a real difference to trainees as they start their career with us.
Reports to: Director responsible for Professional Training
The post holder will work closely with a range of internal colleagues, including the NAO’s QPRT, the Trainee Experience Programme manager, the wider HR team, Learning and Development; service line leadership, including Executive Directors, trainees, and performance coaches.
Supervising 2 junior colleagues. Overseeing all operational elements of the NAO’s graduate and school leaver training schemes.
• Ensuring that NAO trainees receive high quality support from the training team and that all elements of the scheme, including college bookings, processing exam results and responding to queries are completed quickly and accurately and with an emphasis on customer service.
• Designing and implementing developments to enhance the training scheme, ensuring trainees receive support and training to put them in the best position to pass their exams and achieve their ICAEW qualification.
• Managing communication and engagement with trainees including running forums and drop in sessions and responding to staff survey feedback.
• Managing relationships and contracts with external bodies, including our college provider and the ICAEW to ensure a high-quality service.
• Ensuring HR Business Partners have the information they need to implement workplace adjustments and amended exam pathways for trainees.
• Provide direct support to trainees on reasonable adjustments and exam pathways as required.
• Undertaking analysis of data (including exam pass rates and campaign data) to identify trends and put forward recommendations for action.
• Communication and liaison with Performance Coaches regarding the trainees training pathways as and when required.
• Briefing other colleagues, including senior management, on elements of the training scheme, including pass rates, college timetables, and trainee engagement.
• Management of two junior colleagues.
Experience of managing a professional training scheme of a similar size and scope to the NAO’s programme.
• Experience of managing and developing junior colleagues.
• Customer focused with the experience of providing a high quality service to multiple stakeholders.
• Strong excel skills and ability to analyse data to identify trends and key risks.
• Experience in managing online systems.
• Ability to plan, prioritise and deliver high quality services and advice in a timely and efficient way to meet business needs.
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  • Excel and Office Specialist

    3 weeks ago

    London, United Kingdom National Audit Office Full time

    This role is responsible for all aspects of the NAO’s professional accountancy training schemes for graduates and apprentices. Approximately 85 trainees join the office each year with around 220 trainees on the scheme at any one time. Our accountancy trainees are an integral part of the NAO’s workforce and form our main pipeline to more senior grades....

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