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Senior Account Director
4 months ago
We are Skanska Building Services, part of the Global Project development and construction Company – Skanska plc. Building Services are a leading facilities management company dedicated to delivering exceptional services to our clients. With a focus on both hard and soft FM solutions, we are committed to excellence in every aspect of our operations. We specialize in managing facilities across various sectors, ensuring efficiency, sustainability, and client satisfaction. Position Overview & Purpose Based on our prestigious PFI, defence sector facilities management contract at Northwood Headquarters, we are seeking an experienced Facilities Management Project Director to lead a significant onsite team in delivering outstanding FM services. The ideal candidate will have a comprehensive understanding of both hard and soft FM services, be proficient in managing PFI contracts, and will likely have experience working as a General, Operations or Account Manager/Director leading the delivery of significant Facilities Management services to customers. The post is responsible for providing strategic management and delivery of the opersation within budget, ensuring the achievement of contractual requirements; ensuring customer satisfaction, in what is a complex stakeholder environment, driving continuous improvement across all departments. What you'll do:
- Full P&L accountability for the PFI project. Responsible for the delivery of Hard and Soft Services at the site, including projects and lifecycle.
- Lead and develop a team of six direct reports, including the leads for Operations, Engineering, Compliance, Performance, Technical and Capital Works.
- Fully understand the contract operationally and commercially and set commensurate targets. Accurately report progress each month, including key activities linked to compliance and H&S.
- Take a proactive approach to prevent losses and maximise profitability.
- Take a positive and highly visible lead in developing relationships with the Authority and to lead on collaboration.
- Develop a good working relationship with each shareholder/ customer/ client.
- Lead and inspire the project team ensuring all employees have a current review and learning plan, that succession plans are in place, and that the team is positively engaged.
- Ensure that management by information is practised, that effective performance review structures are in place and that measurement and review drives continuous improvement in maintenance performance.
- Be a key contact and build and maintain an effective and supportive working relationship with members of the Skanska Building Services team and colleagues.
- Promote a culture of customer service to both internal and external customers and partners and to liaise with other Stakeholders.
- Create a culture of care in line with Skanska values through effective leadership, development, and management of their team.
- You will have a proven record in Facilities Management with experience of leading the delivery of both Hard and Soft (TFM) Services to a customer - this is a mandatory requirement
- A strong leadership skillset gained within a similar role i.e. Senior Operations Manager, General Manager, Account Manager/ Director, within FM Services
- Knowledge of PFI contracts ideally
- Multi-million-pound P&L responsibility
- Demonstrated Leadership skills with the ability to inspire and motivate teams to achieve results.
- Excellent communication, negotiation, and interpersonal skills who excels within complex stakeholder environments.
- Analytical, strategic mindset with the ability to develop and implement innovative solutions.
- Able to gain DV security clearance.
- Happy to commit to working onsite at Northwood Headquarters a minimum of 4 days per week.
