Graduate Technical

3 weeks ago


Glasgow, United Kingdom RSMUK Full time

National Technology is an internal service team at RSM UK whose purpose is to deliver and manage the technology solutions to support the firm's ambitious growth plans as well as day-to-day operations. RSM recognises the strategic importance of IT and Digital to the future of the business and is investing in IT and digital skills and solutions to better serve the needs of our clients and people.
Job Summary
To provide support, as part of a national support team, responding to IT issues raised by staff regardless of location.
The hours of support provided across the team will be 7am till 7pm, comprising three work patterns:
07:00 to 15:30
08:30 to 17:00
10:30 to 19:00
Providing regular attendance and support within RSM offices as part of a scheduled programme, and as directed by the Regional Managers
Responsibilities
Respond to queries raised via a National telephone number, email, and through Service Manager
Troubleshoot and seek to resolve to completion all reported IT issues
Liaise/Escalate calls to National IT teams and Regional Managers as appropriate
Unpack, set up, install and repair desktops, laptops and servers including full client software installations, on a Windows 10 Enterprise Platform
Assist users in access to, and use of, all relevant application.
Configuration and maintenance of network printing and multi-function devices
Manage space availability on Network volumes
Assist the National IT Faculty in deployment of new software, and resolution of any local issues relating to LAN / WAN
Apply patches and updates as directed by the ITF
Maintain security of the systems as defined by the Director of IT
Applying the Starters/Leavers Process in conjunction with HR
Provide user help/training via a variety of resources
Promote and implement only National IT Standards as set by the IT Faculty, and ensure they are complied with
Provide regular on-site visits to offices as agreed with Regional Managers
Regular updates on progress to the Regional Managers
The Role Requires
Excellent communication skills - particularly telephone and written
Experience of working in a professional practice environment
The ability to assess each User's level of IT knowledge and be able to deal with or adapt assistance to match
Familiar with maintenance and administration of Windows 10 Enterprise, Windows Server through ADS
The use of a centralised helpdesk call logging environment
A good understanding of IT/Data Security policies and procedures and reporting/escalating any non-adherence.
Good knowledge of Microsoft Office 365 is essential
Good problem solving and diagnosis skills
Able to prioritise and manage conflicting demands
Working knowledge of working in a virtualised environment
Thorough understanding of file access and management in a WAN / LAN environment
Familiar with wireless networks and networking
Use of Audio/Visual equipment and installations
Ability to work to tight deadlines
Attributes
Customer Focussed Attitude
Excellent communication & Interpersonal skills
Good team player
Good end user skills
Smart appearance
Must have a flexible working attitude in regard to hours and location
Diplomatic
Inquisitive
Desire to learn
Self -motivated
Self-confident
Able to work under pressure
Ability to train and assist users
Diversity and Inclusion at RSM
At RSM, we want to create a strong sense of belonging so that people of all identities, backgrounds, and cultures feel they can bring their true self to work. Our clients come from all walks of life. We aim to achieve that same diversity of background, experience and perspective in our own teams, so that we can genuinely understand our client's needs. Diverse teams bring a broader range of ideas and insights to work. That's why we're working together to ensure our firm's principles and processes support a firm culture that embraces difference and strengthens inclusion.
At RSM we work hard to create an environment where our people can make a difference - to themselves, their career, their teams, and to the success of our firm and clients. We support all our people to work flexibly, to manage their family and other responsibilities alongside their work commitments; we believe this is key to achieving an inspiring and fulfilling working environment.
#J-18808-Ljbffr



  • Glasgow, United Kingdom FDM Group (Graduate) Full time

    **Graduate Technical Operations Consultant** On the **FDM Technical Operations Graduate Programme, **you will undergo industry recognised training before putting that into practice by working on projects with one of our industry leading clients. This programme will provide you with multiple future career opportunities ranging from Level 1 Service Desk or...


  • Glasgow, United Kingdom FDM Group (Graduate) Full time

    **Graduate Software Test Consultant** The demand for software testing is continuing to grow! Driven by continual technological advancements, FDM is seeking the next generation of specialists to join our **Software Testing Graduate Programme** to safeguard the future of technology and support the progression of the industry. On the **FDM Software Testing...


  • Glasgow, United Kingdom In Technology Group Limited Full time

    **Graduate IT Technical Sales Representative** **Glasgow/Hybrid** **£20,000 - £25,000 + Commission** Are you looking to enter the tech industry but not as an engineer or developer? Are you a natural people person and love working in a sales environment? This may be the perfect role for you! My client is a Managed Service Provider that is going through a...


  • Glasgow, United Kingdom First Recruitment Group Full time

    **Technical Team Administrator** **Glasgow** **8 month contract** **(Looking for a graduate ideally, looking for a career within a Digital Tech team)** Our client, a leading premium drinks company, is a dynamic and innovative organization. They are seeking a recent graduate looking to kick-start a career in digital technology We're looking for a highly...


  • Glasgow, United Kingdom Rise Technical Recruitment Limited Full time

    Graduate Geotechnical Engineer/Engineering Geologist Glasgow area with travel across Scotland when required £24,000 - £27,000 Company vehicle Company pension Progression Are you an ambitious and passionate Geotechnical Engineer? Are you keen to get some great experience doing site investigations? Are you Looking to demonstrate your technical skills on...


  • Glasgow, United Kingdom IES Full time

    Reference Number: 2044 Full Time, Permanent Roles This role will be working from our Glasgow office with hybrid and flexible working options available. The Role IES offers unparalleled opportunities to build and progress a career in Digital Construction through Building Simulation. This is an excellent opportunity for a graduate...


  • Glasgow, United Kingdom HAYS Full time

    Large well established manufacturer looking for the services of an M&E Technical Support Engineer Our client is a large electrical manufacturer based on the outskirts of Glasgow – looking for the services of an Electrical Technical Engineer, (would consider mechanical background with basic electrical knowledge). The position involves pre-sales support,...


  • Glasgow, United Kingdom Dell Technologies Full time

    Senior Technical Customer Support Advisor page is loaded Senior Technical Customer Support Advisor Apply locations Glasgow, United Kingdom time type Full time posted on Posted Yesterday job requisition id R228819 Senior Technical Customer Support Advisor At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative...


  • Glasgow, United Kingdom Thegradcafe Full time

    Graduate Inside Product Specialist (TSR) At Dell Technologies, we build the extraordinary. Our Inside Product Specialists are the specialists who sell innovation to the world. They directly advise customers on everything from product features and configurations, through to pricing and availability. Crucially, however complex the question, they’re ready to...


  • Glasgow, United Kingdom Bennett and Game Recruitment LTD Full time

    Our client, an established and growing firm of property consultants based in Glasgow, are currently seeking a Graduate Building Surveyor to join their technical team due to continued growth. The graduate building surveyor will be working alongside the senior team whilst progressing towards MRICS level. Our client has 1800 assets across multiple sectors...

  • Graduate Planner

    4 weeks ago


    Glasgow, United Kingdom Wood Plc Full time

    Overview / Responsibilities: **Join Wood! It’s a future for all of us**. We aspire to shape a better tomorrow by unlocking solutions that address the biggest challenges facing our clients and our society. Wood is recruiting a Graduate Planner to join our Power Solutions Business Unit in Glasgow. As a Wood Graduate you will **join a culture of...


  • Glasgow, United Kingdom Dell Corporation LTD (UK) (3427) Full time

    Graduate Inside Product Specialist (TSR) At Dell Technologies, we build the extraordinary. Our Inside Product Specialists are the specialists who sell innovation to the world. Responsible for a set of products and services, they get to know their portfolio inside and out. Our Inside Sales teams rely on them for technical advice during the sales process....


  • Glasgow, United Kingdom Conrad Consulting Full time

    **£24,000 - £28,000 (Permanent)**: **Glasgow, Scotland**: **Responsibilities of the Graduate Building Surveyor**: - Conduct detailed building surveys, inspections, and assessments to identify defects, condition, and necessary repairs. - Prepare clear and concise reports outlining survey findings, recommendations, and solutions for clients. - Maintain...

  • Graduate Tax Trainee

    4 weeks ago


    Glasgow, United Kingdom Lusona Consultancy Full time

    Graduate Tax Trainee sought for the tax team of this highly reputable firm of Chartered Accountants and Advisors in Glasgow. The tax team provides compliance and advisory services on all aspects of tax for their impressive portfolio of clients, across corporate, personal, employment and indirect taxes. Clients range from entrepreneurial and owner-managed...


  • Glasgow, United Kingdom Penguin Recruitment Full time

    The CompanyThe client, with over 30 years of experience and one of the largest independent Engineering consultancies in Scotland, is looking for a Graduate Transport Planner to join the team. They work across a range of sectors including residential, retail, and education. The successful candidate will have the opportunity to learn from experienced...

  • Finance Graduate

    1 month ago


    Glasgow, United Kingdom Edrington Full time

    **Requisition Id**:1398**Location**:Glasgow, Scotland, GB, G1 3DNAbout Edrington Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is...


  • Glasgow, United Kingdom Thegradcafe Full time

    Graduate Inside Product Specialist (TSR) At Dell Technologies, we build the extraordinary. Our Inside Product Specialists are the specialists who sell innovation to the world. Responsible for a set of products and services, they get to know their portfolio inside and out. Our Inside Sales teams rely on them for technical advice during the sales process....


  • Glasgow, United Kingdom Penguin Recruitment Full time

    The Company The client, with over 30 years of experience and one of the largest independent Engineering consultancies in Scotland, is looking for a Graduate Transport Planner to join the team. They work across a range of sectors including residential, retail, and education. The successful candidate will have the opportunity to learn from experienced...


  • Glasgow, United Kingdom Penguin Recruitment Full time

    The Company The client, with over 30 years of experience and one of the largest independent Engineering consultancies in Scotland, is looking for a Graduate Transport Planner to join the team. They work across a range of sectors including residential, retail, and education. The successful candidate will have the opportunity to learn from experienced...


  • Glasgow, United Kingdom Penguin Recruitment Full time

    The Company The client, with over 30 years of experience and one of the largest independent Engineering consultancies in Scotland, is looking for a Graduate Transport Planner to join the team. They work across a range of sectors including residential, retail, and education. The successful candidate will have the opportunity to learn from experienced...