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2nd Line Support Engineer

4 months ago

City of London Greater London, United Kingdom Sharp UK Full time

Sharp IT Services has an excellent new career opportunity based in Mayfair, London for a On-Site 2nd Line Support Engineer position. Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out. Key Responsibilities The On-Site 2nd Line Engineer will be based at one of our client sites and will assist with the day-to-day IT support for the client alongside a remote Helpdesk Team. An average day will be diverse and offer an opportunity to learn a multitude of technologies, by investigating and resolving a variety of requests working closely with the Helpdesk Team.

  • Own, update and progress tickets so the client is confident their issue will be investigated and actioned.
  • Responsible for meeting agreed Key Performance Indicators to maintain a consistent high standard of service across Sharp IT Services.
  • Take an active role in personal and team development to increase technical proficiency and increase productivity.
Skills and Qualifications
  • Technical knowledge and experience of IT and IT support with on-site experience.
  • Intermediate knowledge of Microsoft Server and Desktop Operating Systems.
  • Intermediate knowledge of Microsoft Cloud Technologies (365 and Azure)
  • Excellent written and verbal communication skills to effectively communicate with both technical and non-technical audiences.
  • A good understanding of Virtualisation, Networking, Firewalls and Cyber Security.
  • Good understanding of Antivirus Software and backup issues.
Benefits
  • 23 days of holiday, rising to 26 days + bank holidays
  • Private healthcare and life insurance
  • Dental and critical illness cover
  • O2 discounts
  • Study support
  • Discounted gym membership
Do you have what we’re looking for? Please apply with your latest CV and we’ll be in touch.