Planning Development Management Lead

3 weeks ago


Looe Cornwall, United Kingdom Gucci Full time

Founded in Florence, Italy, in 1921, Gucci is one of the world's leading luxury brands. Following the House's centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values. Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear. Discover more about Gucci at
As a GUCCI Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude.
You will lead from the shop floor, delivering real time coaching and feedback to achieve business and product category goals. The Team Manager will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the market place.
Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience;
Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift;
Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives;
Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans;
Monitor your team's adherence to company policies and procedures; Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele;
Achieve business objectives by utilizing the company Consumer Management client segmentation strategy;
Monitor Client Advisor's performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence;
Lead from the shop floor, actively selling and role modelling the selling ceremony.
Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered;
Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities. Monitor monthly Consumer Management database reporting;
Strong grasp on KPI's and ability to strategize when performance standards are not met;
Lead and support Company driven local events and product launches, ensuring client attendance and sales results are met;
Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines.

Monitor the performance of the assigned categories and proactively propose action plans to reach the targets;
Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business;
Partner with the Store Director and Visual Merchandising team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained;
Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors;
Utilize digital platforms to support store and online product sales.

Collaborate with Operations, Human Resources, Loss Prevention and other cross function departments while adhering to and enforcing all company policies and procedures;
Support and maintain visual merchandising standards set by the WW headquarters;
Maintain full organization of company assets in the back of house and front of house per the WW stock guidelines;
Daily maintenance of the consignment program to be current and adhere to company policy and procedures;
Weekly communication of bestseller needs through the Business Planning replenishment program.

Minimum of 2-4 years of sales management experience in retail, luxury retail, or service related industry.
Bachelor's Degree in a related field is preferred.
Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
Flexibility to work a retail schedule which will include evenings, weekends and holidays.

Gucci is committed to building a diverse workforce . We believe diversity in all its forms - gender, age, disability , nationality , culture, religious beliefs and sexual orientation - enriches the workplace . It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.


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