Operations Director

2 weeks ago

England, United Kingdom CBS butler Full time

Network Operations Director
+ Berkshire (Hybrid)
+ £We are looking for an experienced network operations leader, preferably in the telecommunications (ISP) space. Network Infrastructure Operation, Monitoring and Maintenance: You'll be responsible for the Operation and maintenance of the network infrastructure, ensuring it meets the performance, reliability, and scalability specifications defined for our wholesale services. Implementing systems for monitoring network, application, API and systems performance, identifying and resolving issues proactively, and ensuring high availability and uptime for wholesale services.
Capacity Planning & Management: Analysing current and future network traffic patterns, estimating capacity requirements and upgrade lead times, to facilitate planning for network expansion to accommodate growing wholesale service demands through automation.
Implementing best in class Service Management and ITIL processes to ensure that quality of Service to our Wholesale Partners, meeting our performance and SLA commitments. Supporting the Commercial relationship team in engaging with and communicating to ISP and B2B partners on Operational issues (current and future), supporting Service reviews and driving continuous improvement. Leveraging automation to increase our differentiation through best in industry regularised performance reporting for services delivered, both in bulk summary and down to individual service levels,
Security Management: Working in cooperation with our Director of Cyber Security's team, implementing and maintaining robust operational and security measures to protect the wholesale network from cyber threats and ensure compliance with regulatory requirements.
Managing partner relationships with network equipment vendors, service providers, and contractors to procure, with support from our procurement organisation, operational and monitoring equipment and services, negotiate contracts, and ensure timely delivery and support.
Leading a team of network engineers, sys-admins and technicians, providing guidance, coaching, and training to ensure they have the skills and resources needed to effectively manage the wholesale network and systems.
Developing and managing the annual budget for network operations, optimizing costs while ensuring that necessary investments are made to maintain and improve network performance.
Compliance and Regulatory Affairs: Ensuring that the wholesale network operations comply with relevant industry standards, regulations, and compliance requirements, such as GDPR, HIPAA, or local telecommunications regulations.
Strategic Planning: Working with our Network Strategy Director, contributing to the development of long-term Operational strategic plans for the wholesale network.
Optical transport and access networks
Network protocols
Network management protocols and methodologies including SNMP, NETCONF and SDN
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