IT Engineer

4 weeks ago

Aberdeen, United Kingdom Stena Drilling Limited Full time

At Stena Drilling we operate our business with a focus on our core values of Care, Innovation and Performance. With a worldwide operational presence, we are one of the world's foremost independent drilling contractors.

We currently have an exciting opportunity for an IT Engineer to join our Onshore Team, based at our Stena Drilling Office, on the South side of Aberdeen City.

Some of the duties and responsibilities will include but are not limited to:

  • Work within IT strategy in support of the company's mission and core objectives.

  • Assist in the development of IT policies and procedures.

  • Server, infrastructure and communications support to all offices and offshore sites.

  • Desktop support to all offices and offshore sites.

  • Support of telephony, AV & conferencing systems.

  • Support of mobile devices (smart phones & tablets).

  • Visit offshore units and worldwide shore offices as necessary.

  • Monitoring of systems using industry standard tools.

  • Evaluating users' needs and investigate alternative solutions.

  • Liaise with 3rd party service providers.

  • Provide assistance to IT Project Team as required.

  • Run user workshops and training as required.

  • Work Order tracking & documentation.

  • Participate in on-call and shift rotas.

  • Implement IT Changes in line with the IT Change Management Procedure (L2-DOC-IT5892).

  • Maintain high level of awareness in IT, Information, and Cyber Security and provide

  • information and advice to others as necessary.

  • Work with elevated account privileges and permissions in line with documented procedures.

  • Attend relevant training courses as identified and follow up with exams/qualifications if

  • available.

  • Any other duties as required by the IT Manager.

Suitable applicants should ideally have:

  • A relevant university degree and/or professional certification in IT, such as MCTS/MCITP or VCP

  • Experience in IT support and service desk roles, both in-house and remote, using various tools and methods

  • Knowledge of IP networking, including LAN, WAN, and VLAN, and related technologies, such as Cisco Meraki, satellite and WAN communications, and acceleration

  • Proficiency in Microsoft products and services, such as Office 365, Azure, Windows Server, Exchange Server, Windows, Office, SharePoint, SQL Server, Systems Centre, Forefront, and licensing requirements

  • Familiarity with VMware and storage systems, HP server, storage, and networking hardware, IP telephony and video conferencing systems, and backup systems

  • Understanding of ITIL, Agile, and Scrum frameworks and methodologies

  • Oil and gas sector experience and offshore survival, preferably with experience in offshore IT implementations

  • Excellent communication, presentation, organization, problem-solving, teamwork, and self-learning skills

  • Ability to handle user tickets on a daily basis, travel internationally and be responsible for their own learning and development.

  • Commitment to a positive working environment and professional service delivery.

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