Property Care Manager Property Management · · Hybrid Remote

3 weeks ago

Nottingham, United Kingdom Leaders Romans Group Full time

Job Title: Property Care Manager
Location: Remote, with occassional property visits & branch visits dependent on location.
Leaders Romans Group is a leading name in the UK property market, known for our commitment to exceptional service and professionalism. We are currently seeking a driven individual to join our successful Property Management Support Division as our new Portfolio Care Manager. If you're someone who thrives on delivering exceptional service and is passionate about property management, this role could be the perfect fit for you.
As a Portfolio Care Manager, you will be responsible for managing relationships with landlords and tenants, ensuring seamless communication and transparency throughout. You'll need previous experience working as a Property Manager, along with a strong focus on customer service. Integrity, respect for your peers, and a willingness to step out of your comfort zone to provide the best service are essential qualities for success in this role.
Why is this role different to a Property Management role?

As a Property Care Manager, your main responsibility is to oversee and manage portfolios in cases of property manager vacancies. Your role entails ensuring properties are maintained to a high standard, promptly processing maintenance tasks, and maintaining excellent communication throughout. Once a property manager is appointed, you will transfer the portfolio back to them. Communicate clearly and concisely with landlords, tenants, contractors and internal stakeholders to ensure all parties are informed and aligned.
Ensure transparency in all dealings with landlords, tenants and contractors, providing regular updates and feedback as needed.
Collaborate with internal teams, such as Property Management Centres, to resolve issues and deliver excellent service to clients.
Maintain accurate records of all communications and actions taken regarding properties in your portfolio.
Stay up-to-date with industry regulations and best practices to ensure compliance and mitigate risks.
Professional telephone manner
Organisational skills, time management and attention to detail
Full Driving License is Preferred
Proven track record for career growth and advancement within the company
Market leading training and ongoing professional development
Access to a diverse portfolio of properties
Competitive base salary and additional incentives
Salary sacrifice pension scheme
Generous Holiday allowance, increasing by 1 day per year based on service
Excellent Parental leave and newly introduced Fertility policy
Staff discounts
We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

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