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Quality Management Assistant
4 months ago
Join us as an Assistant Relationship Director
This is a chance to join a busy and growing business area in RBS International and help manage a portfolio of Institutional Banking customers, providing excellent customer service throughout the customer’s journey
We’re looking for a team player to build and maintain good commercial relationships across the bank and with our clients
This is an opportunity to get great exposure across the business with regular client interaction, team working and the opportunity to contribute at meetings
This is an office first job, so most of your time will be spent on site at our Guernsey office
What you'll do
As an Assistant Relationship Director, you’ll act as a contact for a portfolio of clients, processing customer instructions and requests. You’ll be inputting customer information onto our systems accurately and in a timely manner and acting in accordance with regulatory requirements and standards. We’ll look to you to make sure that the correct policies and procedures are followed at all times.
In this key role, you’ll generate new business through relationships with both prospective and existing clients. You’ll also be expected to support management in achieving the agreed targets through the development of client relationships and quality customer referrals.
You’ll also be:
Supporting managers to achieve growth targets
Handling taking on new clients and holding meetings with customers
Maintaining and updating client records to show any changes in their status
Contributing to the coordination of workflow to deliver client satisfaction
Working as part of a unified team and supporting other team members
The skills you'll need
To excel in this role, you’ll need to have experience of providing first class customer service. You’ll also need excellent interpersonal skills for collaborating with colleagues and interacting with clients. We’re also looking for someone with good numeracy skills and a strong educational background.
You’ll also be expected to have:
General accounting experience with knowledge of business applications
Good problem solving and decision-making skills
An awareness of risk in a financial environment
The ability to work unsupervised with strong levels of accuracy
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