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1st Line Support Analyst

4 months ago

Glasgow, United Kingdom Head Resourcing Ltd Full time

1st Line Support / Service Desk Analyst - Contract

3 month initially

Glasgow (Hybrid)

£170-180 per day (working via an Umbrella Company)

A well-known Glasgow-based Client has just re-released a new 1st Line Support Analyst Contract role to join their team on an initial 3 month Contract.

With their current Service Desk a little stretched, they're looking for somone who is available now/at short notice who can hit the ground running & quickly fit into their team.

Key skills/experience required will include:

  • Previous experience in another similar 1st Line Support, Service Desk or IT Helpdesk role
  • Strong call logging/ticket handling skills
  • Strong Windows 10 knowledge & specifically Active Directory for user set-ups, password resets etc
  • Some additional knowledge in Desktop & Device Management tools, AV Technologies, M365, Remote Desktops and MDM Support (InTune) would be highly advantageous
  • Excellent communication skills and strong problem solving

If you're available now and actively seeking new Contracts, PLEASE APPLY NOW to be considered for this Contract.

Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated.
Diversity to us, includes but is not limited to: educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.

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