Service Management Analyst Team Lead

1 month ago

London, United Kingdom University College London Hospitals NHS Foundation Trust Full time

As the Team Lead for the UCLH Clinical Scientific Computing IT Analysts you will have the satisfaction of applying your extensive IT knowledge and experience, your customer focus and your ability to lead and develop your staff.


You should already be an experienced IT Analyst working independently, providing excellent support to computing service users. You should preferably have extensive experience in specialised Medical Device IT services within a hospital environment, however we also welcome applications from candidates with extensive IT experience and team leadership gained in more general IT environments. You will work closely with the Head and Deputy Head of Clinical Scientific Computing as well as Clinical Scientists and Technologists within Clinical Scientific Computing and other members of staff within Medical Physics. You will develop strong and productive working relationships with staff in UCLH Digital Healthcare Technology and their commercial partners.


Manage the prioritisation, delivery and quality of the services provided by the team.
Manage the performance and productivity of the team
Provide second line support to end users.
Setup and provide second line support of medical device connectivity
Provide second line support of servers and file share management
Provide System Management and second line support for specific clinical applications in BAU.
Provide project management of systems upgrade and implementation projects

You will ensure that all work performed conforms to the department's quality system with all support requests recorded within the section's ticket management system. University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.


We provide first-class acute and specialist services across eight sites:


University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospital at Westmoreland Street

UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.


We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
University College London Hospitals NHS Foundation Trust


*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.


University College London Hospitals NHS Foundation Trust.


Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.


Degree level qualification in IT / Computer Science / Engineering, or equivalent combination of qualifications and experience.
Evidence of training in management and leadership
Professional IT qualification (MCP / ITSM / ITIL4 / PMP / Agile)
Experience working in a scientific healthcare environment.
Experience of the medical application of complex computer and electronic systems.
Experience of participating in projects with multiple stakeholders.
Experience in configuring, installing and administering operating systems such as Microsoft Windows and Linux on both desktop and complex server systems.
Experience administering enterprise server applications such as databases, antivirus, backup, LDAP.
Experience of configuring and troubleshooting networked devices.
Experience in supervising and leading technical staff / trainees within projects/services.

Skills and Abilities - Personal Qualities
Ability to work in awkward positions and move heavy equipment when installing computer or network hardware or cabling.
Ability to concentrate on technical details across multiple interruptions by phone or email.

University College London Hospitals NHS Foundation Trust
Elizabeth Garrett Anderson Wing University College Hospital

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