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Application Support Engineer

4 months ago

Stevenage Hertfordshire, United Kingdom CBSbutler Holdings Limited trading as CBSbutler Full time €325 - €355

Application Support Engineer - SC cleared

  • 3 months +
  • on site in Stevenage
  • Inside IR35
  • £325 - £355 a day
Skills:
  • Applications, End User Support.
  • Windows
  • SC clearance
We are for looking someone with broad knowledge but not specialist in App support and infrastructure. SC clearance is essential for this role. The Support Engineer will: Provide extensive end user support for Mechanical Design application for over 3000+ users. Be responsible for delivering support across 3 UK sites - Stevenage, Bolton, and Filton. Assist in the definition of best practice and processes associated with Mechanical Design applications. COMPETENCIES: Good knowledge of application/s support Develop effective resolutions for user problems and system errors. Adaptability to different personalities and levels of user knowledge. Confidently be able to present complex subjects to different target audiences. Good verbal and interpersonal communication skills. Ability to work autonomously. 1st/2nd level operations experience with Application support team or service desk Experience of working to SLA's Problem determination skills Self motivation Ownership and management - Able to work alone on tasks once trained Methodical - Common sense Communication skills Problem triage Team player Aptitude Quick Learner ProfessionalismKEY SKILLS Windows experience Onsite availability Working within a Support team environment Must be willing to apply for DV Sec clearance if not already held SQL Awareness Analytical skills Log analysis competency Window 2016 server knowledge and above Window OS skills - Strong App Packages VM's Enterprise services Experience - Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache Tomcat Security Patching Release management and Change management Problem Management Root Cause Analysis skills If you would like to discuss this Application Support Engineer role in more detail, please send your updated CV to (url removed) and I will get in touch