Senior Network Specialist

1 day ago

United Kingdom PPHE Hotel Group Full time

Senior Network Specialist – London

Reporting to the Technology Architect, we have a great opportunity for you to join us here at PPHE. You’d work closely with the network and support teams and our Meeting & Events Departments in the hotels and be responsible for designing, managing, and providing support for the Group’s Internet/Wi-Fi network infrastructure and IP Telephony systems.

The role is based on flexible working hours, total of 40 hours per week. The individual must respond on an ad-hoc basis in case of major incidents and/or loss of service affecting business continuity.

Benefits for you as the Senior Network Specialist:

  • Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends)
  • F&B discounts at our restaurants and bars (for your whole party)
  • Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service
  • Two free meals per day
  • Recommend a friend scheme – up to £750
  • Vitality at work scheme with great gym discounts & more
  • Ride to Work scheme & free cycling lessons
  • 24/7 employee assistance programme
  • Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
  • Free dry cleaning for work uniform
  • Annual Staff parties and events
  • Company pension plan & award-winning training

Your main tasks and responsibilities:

  • Create and maintain up-to-date documentation of network infrastructure.
  • Manage, support, monitor, and develop the Wi-Fi network and IP telephony platforms across all properties.
  • Provide support for Wi-Fi network and IP telephony incidents and hands-on support in UK/NL properties. Provide Wi-Fi network and connectivity support for large M&E events.
  • Handle escalations or incidents on Wi-Fi and manage related problems to resolution.
  • Assess/administer Wi-Fi network and IP Telephony equipment with the network team.
  • Monitor and ensure the effectiveness of the network environment to ensure optimal performance.
  • Asset management for Wi-Fi, IP telephony, and network hardware and software across the Group.
  • Plan and assist the network team with network changes and upgrades.
  • Design, plan, and assist with network cabling or patching works.
  • Report on Wi-Fi infrastructure performance.
  • Collaborate with the Engineering department to resolve remote incidents or changes.

Ad-hoc:

  • Plan and coordinate the installation of in-house and remote Wi-Fi, network hardware and software across the Group’s network.
  • Research and make recommendations on new products, services, protocols, and standards
  • Anticipate a wide range of complications and resolve complex issues, while following policy & procedures.
  • Ensure systems and processes comply with IT controls and compliance plans.
  • Lead incident, problem, and change management processes and/or serve as an Incident Commander for key issues.
  • Assist with and implement short- and long-term plans
  • Monitor and test Wi-Fi and network performance, provide performance statistics & reports.
  • Support on any new system implementations

If this great (and rare) opportunity with us at PPHE looks like the one for you, apply now

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