Director - Project Management
2 weeks ago
Join to apply for the Customer Success Director – Analytics role at Cortex IT Recruitment
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data strategy and visualisation, advanced analytics including attribution modelling, simulation, as well behavioural sciences and segmentation.
Employee retention is well above the industry average due to exceptional career progression opportunities and a clearly laid out career path. Promotions often occur in as short a time-frame as 12 months.
Customer success as a formalised role has never previously been hired for externally but a recent company restructure has meant that rather than having generalist analysts who can talk to clients, present results do a bit of everything, the organisation structure has split across 4 specialist functions: data/analytics/customer success/operations. So, customer success is basically a new practice area and dedicated function that has 9 heads.
The customer success team are the conduit between the analytics team and the client, understanding client requirements, translating those to the analytics team and supporting in the best possible way to make it a seamless process, offering a new or different solutions where appropriate.
This is not at all hands on with data or modelling but will be expected to interpret data and create insightful presentations on the back of the analysts’ work, e.g. why have the results shifted. It’s a fantastic role for someone with good analytics and data expertise who wants to get closer to clients and who values role variety and accountability.
As a Director, you would have line management responsibility for at least one Manager.
Multiple years of professional experience across project management, client relationship management and data analytics
Line management experience
Capable of working in a fast-paced environment, management multiple projects simultaneously
Employment type Full-time
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Director - Project Manager
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Director - Project Manager
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