Network Engineer/3rd Line Network Engineer

2 weeks ago

London, United Kingdom Integral Recruitment Ltd Full time

GBP50,000 - GBP55,000 plus benefits including training and certifications
Key Words: On-Prem, Migration, Project, Exchange, Server, Infrastructure, AD Domains, Scripting, PowerShell, IT Support, MSP, IT Managed Services, 3rd Line, Service Desk, Helpdesk, Help Desk, PC, Windows, Mac, Active Directory, Cloud, Office 365, Server, Azure.
My client is a highly regarded IT Support company based in Camden, renowned for their exceptional service and loyal client base. They offer a fast-paced working environment with exposure to the latest technologies, and interesting range of technical projects to work on and benefits including payment and support for industry recognised qualifications.
As the 3rd Line Infrastructure, Engineer, you will be responsible for maintaining the infrastructure of a diverse range of clients, while also spearheading technical projects. This position is ideal for a candidate who has already held a Senior Support role, possesses strong server skills including experience of on-prem to cloud migrations and who is eager to take the lead on projects. As a 3rd Line Infrastructure Engineer, your primary responsibility will be to provide advanced technical support for a diverse range of IT systems and infrastructure. 90% of the work is delivered on a project basis.
To be a senior member of the team responsible for all incoming client requests, triaging and attempting resolution on the majority of 1st 3rd support requests via phone, email and remote tools all while providing an exceptional client experience
Manage and maintain IT documentation, including network diagrams, system configurations, and technical manuals
Take the lead on a variety of upgrade / integration projects for clients, across the full lifecycle
Manage and maintain servers, storage, network, and security infrastructure
Evaluate and recommend new hardware and software solutions to improve IT systems and infrastructure
Experience working with IT infrastructure, including servers, storage, network, and security technologies.
Experience of delivering / taking the lead on on-prem to cloud migration projects, including with Exchange.
Experience working for an MSP (IT support company / IT managed services provider) is a bonus.
Experience with cloud-based platforms, including Azure, AWS, or similar.
Technical knowledge of Microsoft Windows Server, Active Directory, Exchange, VMware, including:

Strong Windows Server and AD Domains
Microsoft Exchange
Switch, router & firewall knowledge, ideally using Fortinet including VLANs, VPN s, TCP/IP, network troubleshooting and VoIP support and configuration.

Knowledge of disaster recovery and business continuity planning
Ability to work independently and as part of a team, with strong leadership skills and the ability to mentor and train junior team members.
Ability to manage and prioritize multiple tasks and projects simultaneously.
Certifications in Microsoft, VMware, Cisco or other relevant technologies are desirable.
If you are a proactive, results-oriented, and technically skilled individual with a passion for delivering high-quality IT support, we would love to hear from you
In return, my client offers a generous basic salary, support and payment for IT training and certifications, the chance to play a senior role in a growing business and the opportunity to work for a company who truly values their staff.

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