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2nd Line Support Engineer
4 months ago
2nd Line Support Engineer – Service Delivery
The Service Delivery team are one of our fastest growing teams, and we’re looking for a new 2 nd Line Service Desk Engineer to join them. Based in our newly refurbished Fareham offices and r eporting into Kim Smith, our Head of Service Delivery, you w ill be involved in resolving escalated phone, email and remote enquiries from our IT and Telecoms customers.
You will currently be working within a technical support capacity with a solid understanding of network terminology e.g., This would represent a great opportunity if you’re looking to take your career working in service delivery support to the next level – a fantastic role with a proven development track, in a growing company committed to the growth of our employees.
Holiday rising with each year of service
Your Birthday Off - after all it's the most important day of the year
Christmas Closure in addition to your annual leave
Free eye tests & support towards glasses
Gym Discounts
Our Employee Assistance Programme offering confidential Wellbeing Support
Company pension scheme
Responding to customer faults and issues raised to the helpdesk either by phone or email resolving them within SLA.
Integration of CRM systems.
Delivering training on all Aerial Direct offered services
Working to resolve technical customer complaints
SIP, including configuration, protocol and SIP trunking.
High level of IP understanding, networking, and VLAN.
Microsoft 365 migration and new tenant set up.
Cabling to a high level
Hosted and PBX Telecoms configuration and fault finding
Router configuration
Integration of CRM systems. o Programming, maintenance and support of Virtual PBX.
Programming, maintenance and support of Cabling and Networking, including switches.
Programming, maintenance and support of Servers – Virtual and on Prem.
Programming, maintenance and support of Microsoft 365, Anti-Virus, Remote Management Systems and Backup solutions.
Fault finding and testing.
Training Customers.
It would be great if you have:
~ Microsoft qualifications
We do thisthrough effective partnerships andagreat customer experience.
We can promise that your hard work will be rewarded and recognised, and you’ll be given the tools, training, and support needed to do a great job.
We are proud to be one of the UK’s leading independent providers of telecommunications. We are equally as proud of our employees who have helped us become one of the largest O2 partners in the UK.
You’ll have a chat with our Talent Acquisition team, talk through your past experiences and what it is you’re looking for from your career
Step 2: Meet with your would-be manager, our Head of Service Delivery, and a member of the team to talk through your motivations, whilst also getting a feeling for Aerial Direct. Agile: We’re always looking to be one step ahead, quick to move, and to anticipate our customers’ needs
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