People Case Support Managers

2 months ago


United Kingdom Cwue5 Full time

We have received a number of enquiries into the department about Royal Mail using People Case Support Manager’s (PCSM’s) in the delivery function within Royal Mail. The PCSM position has come about due to the restructure of the delivery function.

When we were made aware of the positions and their potential role we met with Royal Mail’s Policy Team.

We have a number of concerns about the role Royal Mail wish the PCSM’s to perform. This ranges from supporting the Operational Performance Leader (OPL) by preparing letters etc. to actually doing investigations and hearing appeals.

We do not believe the PCSM’s are of a dismissal grade, in line with our current agreements.
Whilst Royal Mail implemented their new structure in Delivery from 23rd May 2022, we have not agreed the position of People Case Support Manager and therefore have informed Royal Mail, in line with our agreements, we want the second line manager to perform the actual role, not a PCSM.

We have been told the full complement of PCSM’s is not fully operational as some are in the process of being recruited and others are in training.

Where individual members believe a PCSM is or has been involved in a case around one of our agreements, we advise you to put in a grievance on a breach of our National Agreement and request the 2nd line manager deals with your case in line with our agreement.

Where representatives believe a PCSM is or has been involved in a case, we advise you to put the issue into the framework on a breach of our National Agreement and request the 2nd line manager deals with cases in line with our agreement(s).

We are continuing to raise our concerns with Royal Mail, which include confidentiality,
breach of our current national agreements and the potential of executive action should
these positions become part of their structure in Delivery without agreement.

The people case support manager position is covered under our Emergency Motion
which was carried at Annual Conference earlier this year and is reproduced below.

EMERGENCY MOTION – FACE TO FACE APPEALS – E6

This conference notes as a result of the Coronavirus COVID – 19 Pandemic, Royal
Mail, taking national and local government advice, introduced appeals to be conducted
virtually. This was due to be a short term measure for the duration of the Pandemic.

As the lockdown restrictions were eased, we entered into negotiations around restoring
face to face appeals for our members.

Royal Mail have continued to arrange and conduct appeals virtually, despite the
lockdown restrictions being lifted within all 4 devolved nations.

The CWU invoked the Disputes Resolution Procedure (DRP) and further negotiations
took place.

On 22nd April 2022, Royal Mail wrote to the Assistant Secretary, Postal Technical and
Central Services (PTCS) Department, stating Executive Action was being taken
whereby Royal Mail were imposing face to face appeals to be heard in only 16 locations
around the United Kingdom and this was to start from 9th May 2022. Further to an
intervention by the DGSP the Executive Action date has been paused and the talks
have been escalated.

This conference agrees that RMG’s position on this issue is deliberately designed to
drive people to virtual appeals.

Conference further agrees that this RMG policy threatens the spirit and intent of our
current agreements, natural justice, and is discriminatory to those who would choose
a face to face interview.

This conference instructs the Postal Executive to oppose this approach with all means
necessary and ensure that our agreements and protections are maintained both in
respect of this issue and indeed the implementation of any new management structure.

There will be a report back to branches on progress in respect of this policy.

The Postal Executive are instructed accordingly.

We will keep you updated on any progress.

Any enquiries to this LTB please contact: The PTCS Department reference 420, email
address:khay@cwu.org

New Structure in Delivery Following our joint communication sent out on 12th June, we wanted to keep you updated on the discussions that are taking place regarding the delivery structure changes and what it may mean to you. As you are aware, changes to the leadership structure are underway…

Royal Mail & CWU Joint Communication Weekly Resourcing Meetings (WRMs)And Supporting New Starters in Deliveries Branches and Representatives will recall LTB 017/24 (Letter To Branches) issued on 15thJanuary, concerning theRoyal Mail/CWU Joint Communication Covering Section 2.5 Improving Quality of Service, Seasonal Variation and the Review of the 30-Minutes Flexibility Agreement.…

RE: Royal Mail Group – Coronavirus Latest Questions & Answers Guidance (V12) Dated 17 March 2020, Managers Update, Guidance, Links, Support & Good Practice Posters: Royal Mail Questions & Answers Guidance: Royal Mail Group has established a ‘Business Pandemic Team’ which includes all heads of department and this team meets…

#J-18808-Ljbffr

  • United Kingdom Bush & Company Rehabilitation Limited Full time

    Permanent Take your care, passion, skills, and experience in a new direction as a Clinical Case Manager at Bush & Co. You’re a clinician who has gained valuable skills and experience supporting people after life changing injuries and illness and understand how the right support and care can enhance rehabilitation outcomes. You understand the...


  • United Kingdom Bush and Company Rehabilitation Full time

    Job Type: Part time Contract: Type Permanent Or perhaps you have retired but considering utilising your skills in a slower paced, flexible role? Well support you in your new role and settling into the medico-legal sector by enrolling you into our case management and clinical mentorship programme, and being on hand to answer any questions you may...


  • United Kingdom Nelson Trust Full time

    Recovery Support Worker – Case Manager (Stroud) 35 hours per week to include some weekend and bank holidays (must be flexible and prepared to cover occasional evening work as necessary) Auto enrolment pension in force (6% employer contribution) Holidays Are you passionate about supporting people to achieve long-term change? We are looking for someone...


  • United Kingdom Bush and Company Rehabilitation Full time

    Location: London Department: Bush & Company Job Type: Part time Contract: Type Permanent Are you: Clinically qualified and experienced Physiotherapist? Keen to take your clinical skills in a new direction? Thinking about life outside of the NHS? Or perhaps you have retired but considering utilising your skills in a slower paced, flexible role? ...

  • Case Manager

    2 weeks ago


    United Kingdom New Law Full time

    Location: Cardiff, with hybrid working following completion of probation. Salary: GBP22,369.35 - GBP24,300 depending on experience Hours: Monday - Friday Are you passionate about providing exceptional customer service and making a real difference in people's lives? We have an excellent opportunity for customer focused individuals like you to...


  • United Kingdom Case Management Cymru Ltd. Full time

    REF: SR2) Rehabilitation Support Worker – Porthcawl I’m a 37-year-old lady who sustained a brain injury following an accident whilst serving in the RAF. I am currently in the process of relocating to the Porthcawl area where I will have my own property. I wish to live independently, with the support of a Team Leader, a team of Rehabilitation Workers...

  • Case Manager

    5 hours ago


    United Kingdom D&R Recruitment Full time €45,000

    Case Manager Bridging Finance We are looking for a Case Manager, in this role you would be supporting Credit Managers throughout the loan application process. This involves close collaboration with various stakeholders, including the sales team, brokers, borrowers, valuers, asset managers, and solicitors. Responsibilities for the Case Manager - Bridging...


  • United Kingdom Deloitte Full time

    Role Title : Head of Complex Case Management Location : Hybrid (any location) – open to travel to London on an adhoc basis. 2-3 times. Contract End Date : 6 months Day Rate : Competitive (inside IR35) Deloitte Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variety of industries and client...


  • United Kingdom Deloitte Full time

    Role Title : Head of Complex Case Management Location : Hybrid (any location) – open to travel to London on an adhoc basis. 2-3 times. Contract End Date : 6 months Day Rate : Competitive (inside IR35) Deloitte Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variety of industries and client...

  • Clinical Case Manager

    2 weeks ago


    United Kingdom Bush & Company Rehabilitation Limited Full time

    Are you a physiotherapist, occupational therapist, or registered general nurse? Take your care, passion, skills, and experience in a new direction as a Clinical Case Manager at Bush & Co. About you: You’re a clinician who has gained valuable skills and experience supporting people after life-changing injuries and illness and understand how the right...


  • United Kingdom Bush & Company Rehabilitation Limited Full time

    Clinical Associate Case Manager (England) England Permanent Are you a Physiotherapist, Social Worker, Occupational Therapist, or Registered General Nurse? Take your care, passion, skills, and experience in a new direction as a Clinical Case Manager at Bush & Co. About you: You’re a clinician who has gained valuable skills and experience supporting...


  • United Kingdom Barchester Healthcare Full time

    With over 30 years’ experience, and more than 250 care homes and hospitals, Barchester healthcare is one of the largest care home providers in the UK. Our mission is to provide the best possible person-centred care to elderly and vulnerable people, and we have a rare opportunity for an experienced People Programmes Manager to join us, who will have a...

  • Product Manager

    3 weeks ago


    United Kingdom Managers Full time

    Chartered Management Institute England, United Kingdom (Hybrid) Professional Training and Coaching Location: Hybrid between home, London or Corby Reports to: Senior Assessment and Standards Manager Please note this role is being offered as a 12 month fixed-term contract** As a Product Executive you will work closely with the Senior Assessment &...

  • RN Case Manager

    4 days ago


    United Kingdom St. Charles Health System Inc. Full time

    REPORTS TO POSITION: Manager of Care Coordination DEPARTMENT: Care Coordination DATE LAST REVIEWED: December 9, 2021 OUR VISION: Creating America’s healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring and Teamwork DEPARTMENTAL SUMMARY: The...


  • United Kingdom Barchester Healthcare Full time

    With over 30 years’ experience, and more than 250 care homes and hospitals, Barchester healthcare is one of the largest care home providers in the UK. Our mission is to provide the best possible person-centred care to elderly and vulnerable people, and we have a rare opportunity for an experienced People Programmes Manager to join us, who will have a...


  • United Kingdom Barchester Healthcare Full time

    With over 30 years’ experience, and more than 250 care homes and hospitals, Barchester healthcare is one of the largest care home providers in the UK. Our mission is to provide the best possible person-centred care to elderly and vulnerable people, and we have a rare opportunity for an experienced People Programmes Manager to join us, who will have a...


  • United Kingdom Barchester Healthcare Full time

    With over 30 years’ experience, and more than 250 care homes and hospitals, Barchester healthcare is one of the largest care home providers in the UK. Our mission is to provide the best possible person-centred care to elderly and vulnerable people, and we have a rare opportunity for an experienced People Programmes Manager to join us, who will have a...


  • United Kingdom Barchester Healthcare Full time

    With over 30 years’ experience, and more than 250 care homes and hospitals, Barchester healthcare is one of the largest care home providers in the UK. Our mission is to provide the best possible person-centred care to elderly and vulnerable people, and we have a rare opportunity for an experienced People Programmes Manager to join us, who will have a...


  • United Kingdom Barchester Healthcare Full time

    With over 30 years’ experience, and more than 250 care homes and hospitals, Barchester healthcare is one of the largest care home providers in the UK. Our mission is to provide the best possible person-centred care to elderly and vulnerable people, and we have a rare opportunity for an experienced People Programmes Manager to join us, who will have a...

  • Quality Manager

    6 days ago


    United Kingdom Managers Full time €48,940

    Chartered Management Institute England, United Kingdom (Hybrid) Posted 4 days ago £48,940.00/yr Full-time Quality Assurance Education Professional Training and Coaching About the job Location: Hybrid between Corby/London (c20%) and field/home working (c80%) Reports to: Senior Quality Manager Closing Date: 30th May 2024 About the role: Due to...