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Temporary Senior Client Relationship Manager

1 month ago

Manchester, United Kingdom Channel Factory Full time

Channel Factory is an award-winning marketing technology company which helps top global brands and agencies maximise YouTube advertising. Recognised as a technology innovator by Cynopsis, and one of the fastest growing companies by Inc., Channel Factory has served over three hundred of the Fortune 500 in delivering scalable, brand safe, contextually aligned YouTube advertising software and services. Channel Factory EU was established in August 2018 with its HQ in Stockholm and is already working with some of Europe's largest media agencies.
Reporting into the Senior CSM , the CSM will be working with existing clients as well as creating new client relations and partnerships. Understanding and communicating how Channel Factory's products will assist clients in reaching their marketing goals
Creating and maintaining short and long-term Account Plans for each designated account Monitoring campaign pacing and KPI performance and conducting on-going discussions with relevant internal team members and clients; proactively addressing any issues, helping with campaign optimisations
Analytical and critical evaluation capability required for use in post-campaign analysis
Working side by side with Sales to expand the business, provide brief responses and help with ad-hoc client requests
Using Salesforce to help with forecasting and to track/manage opportunities
Maintaining and updating proficiencies in the video marketing space
Interest in YouTube as medium is a big plus
3+ years of proven hands-on experience at a tech publisher or digital media agency, an ideal candidate has 1+ year Google Ads Management
DBM, DSP, PMD, Programmatic platforms, and/or management of campaigns in various dashboards highly preferred
Advanced knowledge of Excel calculations, pivot tables, and graphs is a must
Client facing experience working with both agencies and brands
Able to help develop and set best practices and help train other team members to stay competitive in an ever-changing digital landscape
Strategy savvy in everything from planning to pricing campaigns
Driven and determined to learn and adapt in a fast-paced digital world
Google Ads or YouTube certified a plus
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