Service Expert
3 weeks ago
Full Job Description
Type de Poste
Non-Management
Notretravail ne se limite pas à mettre de la nourriture sur la table dontnos clients se régaleront jusqu'à ce qu'ils demandent leur facture.Nous devons avant tout bâtir une expérience unique et mémorable – enplus de la nourriture et des boissons. Nos experts en Service clientfont preuve d'initiative et offrent un vaste éventail de services afinque le repas de nos clients soit mémorable. Que ce soit mettre latable, communiquer avec la cuisine, interagir avec le client et leservir, ou nettoyer les zones de travail et les fournitures, l'experten Service client fait en sorte que les clients sentent que lestransactions font partie de l'expérience.Peu importe votre poste,certaines choses sont essentielles pour réussir - la création d'unlieu de travail sécuritaire, le respect des politiques et desprocédures de la société, le respect des normes de qualité et veillerà ce que votre uniforme, votre apparence personnelle et voscommunications soient professionnels. Le rôle d'expert en Serviceclient signifie être sur vos pieds et vous déplacer (se lever,s’asseoir ou marcher pendant une longue période de temps); se déplacersur des surfaces en pente, inégales ou glissantes; gérer le menu (lireet vérifier l'information visuellement), et mettre la main à la pâtedans votre travail (déplacer, soulever, porter, pousser, tirer etplacer des objets pesant jusqu’à 25 livres (11,4 kg) sans assistanceet 50 livres (22,7 kg) avec assistance; atteindre les objets au-dessusde la tête et au-dessous des genoux, y compris se plier, faire desrotations du corps, tirer et se baisser). Il est essentiel que lesexperts en Service client exécutent toutes ces tâches à la perfection(et toute autre tâche raisonnable qui leur est assignée) - ainsi, nosclients seront toujours satisfaits et notre entreprise continuera deprospérer. QUALIFICATIONS RECOMMANDÉESNiveau d’études: Diplômed’études secondaires ou équivalence de niveau secondaire.Expérience detravail connexe: Moins d’un an d’expérience de travailconnexe.Expérience de supervision: Aucune expérience desupervision.Permis ou certification: Aucune Marriott Internationalsouscrit au principe de l’égalité d’accès à l’emploi. Nous sommesattachés à recruter un effectif diversifié et à soutenir une cultureinclusive qui donne la priorité aux individus. Nous nous engageons àrespecter des principes de non-discrimination envers tous lesindividus protégés, par exemple les personnes handicapées et lesanciens combattants, et envers toute autre base couverte par lalégislation applicable.
Chez Aloft, nous ne sommes pascomme les autres hôtels. Mais nous n'avons pas la grosse tête pourautant. Notre objectif : être la rampe de lancement et la pisted'atterrissage pour notre clientèle. Qu'il s'agisse de boire un verreaprèsla promenade du chien, de se retrouver entre collègues après unejournée de réunions ou de passer chez nous pour voir sa famille, sesproches ou son groupe préféré, nous nous affirmons comme un lieu à lapersonnalité riche et au design moderne, un endroit où tisser ouentretenir des liens avec les personnes ou les lieux qui lesentourent. Nous recherchons des personnes qui ont besoin d'exprimerleur personnalité et n'ont pas peur de sortir du champ. Si l'idée depouvoir nouer des liens et interagir avec autrui vous remplit de joie,Aloft Hotels est l'endroit qu'il vous faut. En rejoignant AloftHotels, vous intégrerez le portefeuille d'enseignes de MarriottInternational. Rejoignez une entreprise qui vous donne lapossibilité de donner le meilleur de vous-même, de trouver un sens à votre vie professionnelle, de faire partie d'uneéquipe internationale d'exception et de devenir la meilleureversion de vous-même.
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