Technical Services Director
2 weeks ago
Home > Jobs > Technical Services Director
Technical Services Director Job DescriptionThe Technical Services Director is responsible for the Technical aspect of the commercial business including Technical Support, Field Service Operations, Quality & Continual improvement & Product Training, with the objectives of ensuring product safety, minimising costs and improving the customer’s experience. Ensuring those who encounter their products have sufficient knowledge to install, service repair and use the products we deliver. You will be provide overall leadership to approx. 25 staff and have an excellent technical understanding around electrical and mechanical products.
Main Duties
- Full responsibility, leadership & management for the Technical Services, Field Engineering and Product Training teams
- Manage continual evaluation & improvement process to improve quality, cost reduction, product safety, customer satisfaction
- Managing the performance of the department and management through effective key performance indicators, targets, and goal settings
- Ensure compliance with standards for HSEQ including lead manager for product recalls
- Attend Business Review Meetings as required
Skills and Knowledge
- Experience in a senior management role including responsibility for management of an entire function or site and full P&L responsibility.
- Electrical engineering background with supporting qualifications & experience in mechanical engineering
- Fully conversant with both the Distribution, Contracting and Service operational models.
- Well-developed analytical skills including budgeting, financial reporting, and management of variances.
- Proven negotiation skills, with both internal and external customers and suppliers.
- Excellent interpersonal, communication and project management skills.
- Knowledge of continuous improvement processes and techniques.
- Knowledge of Health & Safety practices, procedures, and regulations.
- A demonstrable, positive attitude that is distilled into the full team ethos, creating a positive and driven set of individuals who are working as one team, that achieve and exceed the targets set.
- A team leader who by example demonstrates an abundance of energy, passion, and drive.
- Exceptional commercial and financial awareness is expected at this level.
- Excellent communication skills and able to gain senior management confidence.
Salary and Benefits
- Company Bonus Scheme
- Hybrid Working
- Contributory Pension Scheme
- Must be able to commute to Southampton area of Hampshire
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