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Full-time Client Care Advisor

4 months ago

Leeds, United Kingdom Sano Physiotherapy Ltd Full time

I have worked at SANO for nearly 8 months and the company and team are friendly and supportive. It is a fast paced environment where I enjoy my role and I find the management team to be approachable, supportive and truly do listen.SANO is a great place to work.

Customer Service Administrator

Indeed.com Review | 2022

Be a part of a dynamic and diverse team

This exciting role will be based at the Sano Physiotherapy Ltd Head Office in Pudsey, Leeds. You will assist the company in providing leading Physiotherapy and Allied Health Professional services to a national database of medico-legal companies, local and national businesses, self-referring clients, public sector organisations across our 35 sites in the UK.

We are looking to recruit a motivated and outgoing individual into our existing team on a full-time basis. The successful candidate will contribute to the daily running of the business. This opportunity will best suit a driven team-player who responds well to a busy environment and wants to be a part an ever-growing company. You will need to be proactive with a good eye for detail to complete tasks to a high standard.

In return you will be valued as an essential team member at Sano Physiotherapy and will be welcomed into the Sano Family. At Sano Physiotherapy we believe in investing in our staff and are committed to providing on-going training and regular coaching sessions from experienced Managers to ensure our team reach their full potential. You will have the opportunity to participate in working groups to assist in ongoing service improvement schemes and regularly have direct communication with decision makers in the business.

Sano Physiotherapy Ltd Why Are We Different?

Sano Physiotherapy Ltd is the largest independent provider of private physiotherapy services in the UK. At our 40 private clinics, we employ over 100 full-time staff and have an established track record of delivering high quality and innovative physiotherapy solutions and occupational health services to both private and public sector clients.

  • Managing shared inboxes with a team of colleagues and taking responsibility for resolving queries
  • Accepting inbound calls from customers and clients
  • Making outgoing calls to customers and clients to book physio appointments
  • Ensuring that all contacts are dealt with positively and promptly, ensuring that information is processed and communicated and that, where required, calls are properly followed up and fully resolved.
  • Guaranteeing that suppliers are given accurate information and communicating with the company’s physiotherapists to ensure the highest possible standard of service.
  • Inputting client details accurately into our practice management software.
  • Other administrative/customer service duties as and when required under the direction of the Operations and Client Care Managers
  • Experience at least 1 year in customer service/administrative roles
  • Excellent verbal and written communication skills including tact and discretion when dealing with confidential and sensitive information
  • An upbeat, positive and professional telephone manner
  • To be able to work well within a team
  • To be IT proficient, experience using Microsoft Teams is desirable

We look forward to welcoming you into our small, but very efficient, team. Sano prides itself on quality, service and having a relaxed but productive atmosphere where staff enjoy coming to work and contribute significantly to a growing business.

Want to join our family? Be a part of something special

If this sounds like the right opportunity for you it’s time for you to get in touch with us. Click below to be taken to indeed.com and apply online today

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