Supply Chain Customer Service Advisor

3 weeks ago


England, United Kingdom HAYS Full time

Supply Chain Customer Service Advisor
Responsibilities:

  • Be the go-to person for operational teams when they encounter purchasing problems.
  • Work with suppliers to resolve these issues to the satisfaction of the operational contact.
  • Assist locations in requesting new suppliers.
  • Ensure they follow the correct procedures during supplier onboarding.
  • Be the go-to person for operational teams when they encounter purchasing problems.
  • Work with suppliers to resolve these issues to the satisfaction of the operational contact.
  • Communicate with suppliers regarding unit openings and closures.
  • Request new accounts for units and confirm with operational teams.
  • Help suppliers with PDF invoicing queries.
  • Handle complaints promptly by liaising with suppliers.
  • Ensure timely responses and resolution.
  • Keep the CSL updated with default price levels and other relevant information.
  • Add new units and make the necessary changes based on supply chain requests.
  • Coordinate price level changes with suppliers.
  • Address queries related to unit prices.
Supply Chain Customer Advisor

Supply Chain Customer Service Advisor
Responsibilities:

  • Be the go-to person for operational teams when they encounter purchasing problems.
  • Work with suppliers to resolve these issues to the satisfaction of the operational contact.
  • Assist locations in requesting new suppliers.
  • Ensure they follow the correct procedures during supplier onboarding.
  • Be the go-to person for operational teams when they encounter purchasing problems.
  • Work with suppliers to resolve these issues to the satisfaction of the operational contact.
  • Communicate with suppliers regarding unit openings and closures.
  • Request new accounts for units and confirm with operational teams.
  • Help suppliers with PDF invoicing queries.
  • Handle complaints promptly by liaising with suppliers.
  • Ensure timely responses and resolution.
  • Keep the CSL updated with default price levels and other relevant information.
  • Add new units and make the necessary changes based on supply chain requests.
  • Coordinate price level changes with suppliers.
  • Address queries related to unit prices.
Skills needed:
  • Can handle pressure well and prioritise effectively.
  • Takes individual responsibility.
  • Passionate about providing excellent customer service.
  • Excellent at handling customers.
  • Analyses and acts on management information.
  • Focused on achieving goals.
  • Strong verbal and written communication skills.
  • Highly motivated and ready for industry changes.
  • Thrives in a fast-paced, competitive environment.
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