Partner Support Adviser

2 weeks ago

Gloucester Gloucestershire, United Kingdom Onecom Full time

Fantastic Hours: Monday to Friday 09:00 - 17:30
We are looking for a passionate Partner Support Advisor to provide front line service to support our Partner Operations Help Desk which intern plays a vital role in the success of Onecom Partners.
You have an understanding of Microsoft Packages.
Answering and responding to Partners via telephone or email.
- Resolving customer complaints in a calm polite manner.
- Monitoring and reporting on business impacting issues relating to key accounts.
- Agile working: Enabling our people to work where they work best, using our Agile Working Policy
Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year
Birthday Break: Day off for your birthday, during your birthday month
Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme
Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support
Pension: We offer 9% combined pension contribution
Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support
Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption
Quarterly employee reward programme and annual awards
Discounts: Discounts on tech
Referral Incentive: You ll receive a bonus for each successful friend or family member you refer
Work hard and play hard with our all-expenses paid company events and parties
Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners
Limitless professional development with access to our in-house training academy
Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally.
We re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Equity, Diversity & Inclusion
Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. Responses are anonymous and the data gathered will be used to inform our future initiatives.
We currently have 4,082 live graduate jobs and we're adding more all the time. 
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