Assistant Store Manager

2 weeks ago

London, United Kingdom The Graduate Project Full time

Job Description
Are you passionate about retail, customer engagement, and innovative technology? We have an exciting opportunity for an enthusiastic and dynamic individual to join our team as an Assistant Store Manager. This role is perfect for someone who loves connecting with customers, leading a team, and showcasing cutting-edge products.
About the Role:
As the right-hand to the Store Manager, you will lead and inspire our team of Retail Brand Advisors. Your mission is to unlock the full sales potential of our company by engaging customers in captivating conversations and fostering strong relationships. You’ll be a brand advocate, confidently presenting our products in immaculate displays that showcase their true allure.
Don't worry if you don't have prior product knowledge We provide comprehensive training to equip you with the technical expertise needed to serve our customers and collectors with confidence.
You will also have exciting opportunities to support our marketing initiatives firsthand, such as participating in our dynamic events and capturing content for our social media platforms. While prior experience in social media or content creation isn't necessary, a genuine passion for social media, culture, and events will give you the extra edge.
Key Responsibilities:
Master retail selling skills and product knowledge, including technical information
Support the store and team to achieve sales, KPIs, and business profit
Drive excellence in Customer Service and continuously seek improvement
Assist in the smooth running of brand initiatives and events, supporting during working hours as required
Support updates on our Instagram and assist sell-through and awareness of products and events
Help the Store Manager develop and manage an effective team through communication, coaching, and training
Manage and control costs, stock, cash, and security procedures to protect Company assets
Ensure compliance with H&S Act responsibilities, including fire safety checks, accident reporting, and hazard awareness
Accurately check deliveries and report discrepancies to Head Office
Implement visual merchandising in line with company guidelines
Assist with organising in-store events and brand activations to drive footfall
Maintain high standards of housekeeping in all areas of the store
Ensure team adheres to high standards of appearance and hygiene
Provide management and staff cover in the store as required
Requirements: Essential:
Flexibility to work retail hours and shifts (Monday to Sunday)
Minimum 6 months of proven experience as a supervisor or assistant manager in a retail environment with team management
Excellent time management and task prioritisation
Confident and personable with excellent problem-solving abilities
Enjoy working in a team but can work independently
Proactive in approaching customers and passionate about delivering standout service
Desirable:
Previous experience in the timepiece industry
Ability to speak an additional language besides fluent English
Photography, design skills, and a passion for social media (prior experience not necessary but a big bonus)
#J-18808-Ljbffr

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