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Graduate Chemist seeking work in field service role
2 months ago
Are you a graduate chemist/scientist with experience servicing/maintenance of analytical laboratory equipment ? We are seeking a Field Service Engineer to work for a manufacturer of scientific instrumentation based Cheshire. We are ideally looking for a candidate in the North West area to work remotely visiting customer sites (UK and internationally – split below) with occasional visits to the office in Cheshire.
- 60/40 – travel/office
- Of the 60% travel – 60/40 UK/International
- UK work is currently on the increase, however, the work still needs to be completed internationally
- Perform installations, PMs, repairs, upgrades, compliance testing and training for customers both in the UK and overseas
- Ensure all service contract work is carried out within scope of agreement, particularly solving critical issues as efficiently and as quickly as possible
- Organise schedule to ensure all work is completed to an excellent standard to enhance customer satisfaction.
- Report accurate times of all onsite activities in the form of reports and expense claims
- Provide onsite support for IRMS and EA products globally
- Maintain a highly professional relationship with all customers ensuring customer loyalty and repeat business
- Testing of upgrade and repairs in the factory
- Operate in a pro-active manner to assist Product Managers and Sales to identify and develop business potential for both elemental analysis and IRMS instruments and upgrades
- Liaise with customer support to ensure required parts are delivered to customer site in good time.
- Degree in scientific background or relevant experience
- Experience in servicing of scientific equipment
- Experience of delivering exceptional customer service
- Good level of computer literacy
- Strong verbal and written communication skills
- Experience of dealing with customers in a lab environment
- Good organisational skills and multiple task handling
