Head of Commercial Domain Transformation
4 weeks ago
Head of Commercial Domain Transformation
Our Transformation teams are right at the heart of what we do. Surrounded by some of the best Transformation specialists in the industry, you’ll bring your own ideas to the business - helping to shape the experience of our customers as part of a forward-thinking team.
Given the breadth of our business and scale of our transformation, we will organise our Transformation and team around three domains:
Channels focus on end-to-end customer journey, engage to sell, to delight and surprise customers with inventive experiences and a power brand.
Commercials deliver the full lifecycle of order to receipt/ concept to store and the capability to support Primark growth ambitions.
The business is seeking to recruit an experienced Head of Commercial Domain Transformation to plan, drive and govern the transformation within the Commercial domain and ensure it is aligned to the other domains. You’ll will play a pivotal role in helping steer Primark through this exciting growth phase. The Head of Commercial Domain Transformation will work closely with senior stakeholders across the business to Plan, Drive and Govern “Primark 2030 The Next Chapter”.
Competitive benefits including healthcare, pension, and potential bonus.
~27 days of leave, plus bank holidays and if you want, you can buy 5 more.
~ Develop and implement a comprehensive transformation strategy for the commercial domain.
Working with business leaders and the Strategy Director, define the vision, goals, and roadmap for the transformation journey. Establish metrics and key performance indicators to measure the success of transformation initiatives.
Maintain external perspective to ensure our Transformation is considering changes in regulation, competition, customer habits and other external factors.
Collaborate closely with senior stakeholders to establish and execute cross functional transformation strategies that drive operational efficiency, improve organisational effectiveness, and foster a culture of continuous improvement.
Design and lead processes to drive Transformation initiatives, from concept to realised value.
Represent Transformation at executive forums including annual budget planning and executive steering committees. Responsible for providing insight on initiatives across the domain, including financials and overall progress and how this impacts our target business outcomes. Challenge leaders and hold them account for spend, progress and benefits. Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:
At least 10+ years’ experience in a senior Transformation role, preferably in retail/FMCG/consulting.
Proven experience in leading large-scale transformation initiatives within the retail industry or a similar sector.
Previous consulting, business planning, or related roles within the retail industry beneficial.
Track record of senior level influencing – Director and C-Suite.
Experience working with technology functions in tech enabled transformations.
Buying, Merchandising, Design, Sourcing, Supply Chain, Quality & Sustainability, Ethical Trade.
Candidates must also have demonstrable experience of having delivered significant business transformations within these areas covering the entire transformation process from the shaping of the roadmap through to benefits realisation. Transformation experience should also include evolution of operating models to ensure long-term success.
You’ll be joining a team of diverse, passionate, and talented individuals where you’ll truly belong, collaborating on projects that will shape the future of our industry.
Apply to be part of our future and we’ll help you develop yours.
If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.
All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks.
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