Call Centre Agent
1 week ago
Bringing that feel-good energy.
We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.
We’re also here to make this whole energy thing way easier for our customers. That means providing exceptional service and using state-of-the-art tech to do it.
As an Energy Specialist, you’ll be part of our customer operations and have the most important job – wowing our customers. You’ll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer’s journey.
We treat each other with respect, give open and honest feedback to help us grow. We embrace our differences, come up with creative ideas and solutions to help us consistently improve the company and our customer experience. Provide exceptional customer service over the phone and via email
Support customers with everything from billing to meter exchanges, making our customers happy with every interaction
Thrive in a fast-paced environment, supported by state-of-the-art technology and a team that always has your back
Passionate about delivering an exceptional customer experience
Great communicator with strong English skills (written and verbal)
Previous customer service experience (don’t worry if you’re new to energy, we’ll provide full training)
Competitive salary: £Hybrid working approach: split your week between home and our hub (typically 2-3 days at our Leicester hub)
Generous holidays: 26 days holiday plus bank holidays AND a guarantee of your birthday off
Work-life balance: we work Monday-Friday, 9AM-5PM, so you can enjoy your evenings and weekends
Amazing benefits: access a wide range of flexible benefits including buying extra holidays, retail discounts, health and wellbeing options and more
Pension scheme: enjoy a generous pension contribution for your future
Contract: full-time
DBS check: for successful candidates, a basic DBS check will be required
If you are invited to a discovery day, this will be held at our Leicester hub. If you are successful in your application, our initial 8 week training will also be held at our Leicester hub. The start date for this role is 6th January 2025, please do not apply if you cannot make this start date and commit to eight weeks of training without annual leave.
We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, variable start and finishing times.
-
Call Centre Agent
6 months ago
Leicester, United Kingdom Pertemps Network Group Full time**Job Description**: **Job Description: Call centre agent** **Location: Leicester** **Salary: £24-£25k D.O.E (and when you hit your targets, earn a minimum of £50k per annum (Uncapped).** **Hours: Monday-Friday** **The Role** **Are you ready to take your career to the next level in the exciting world of account management? We're seeking a dynamic and...
-
Call Centre Agent
6 months ago
Leicester, United Kingdom White Tiger Group Limited Full timeDesired Skills and Experience You will need to have: - A strong background in sales* Be used to working to quality guidelines* Have a great customer service background* Have a strong character and a determined nature* You will be self-motivated, resilient and thrive on the challenge of closing a sale and hitting targets. Successful and dynamic company...
-
Contact Centre Agent
7 months ago
Leicester, United Kingdom Bellrock Property and Facilities Management Full time**Contact Centre Agent (Weekend daytime)** At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems, but with peace of mind, and we unlock that by being technology-led but people-driven. When you’re part of Bellrock, you’ll get everything you need to be your best at work - because...
-
Call Centre Face-to-face Trainer
6 months ago
Leicester, United Kingdom Yü Group Full time**Description** As a Call Centre Face-to-Face Trainer your primary responsibility will be to deliver comprehensive training programs to call centre employees in a face-to-face setting. You will play a vital role in ensuring that call centre agents possess the necessary skills, knowledge, and confidence to provide exceptional customer service and achieve...
-
Contact Centre Agent
6 months ago
Leicester, United Kingdom Bellrock Property and Facilities Management Full time**Contact Centre Agent - Weekdays 1am to 9am At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work -...
-
Call Centre Assistant
6 months ago
Leicester, United Kingdom Specsavers Full time**Call Centre Assistant** **Store: Specsavers Beaumont Leys** **Hours: Full time or Part time hours available** **Ideally to work Sunday, Mondays, Thursday, Fridays and Saturdays or cover a combination of these days** **Salary: Between £6.60 and £11.64 - Depending on age** **Benefits: Free parking, Specsavers perks programme, staff, friends and family...
-
Call Centre
6 months ago
Leicester, United Kingdom Pertemps Network Group Full time**Job Description**: **Job Description**: Our Client has an opportunity for Part Time work as a Call Centre Advisor. Working in a Location in Leicester you will be the first point of contact for the Customer dealing with their orders / requests. **Days**: **Saturday and Sunday** **Hours: 08:00 - 18:00** **Must have own transport** Job Role: Communicating...
-
Contact Centre Agent
6 months ago
Leicester, United Kingdom Bellrock Property and Facilities Management Full time**Contact Centre Agent** At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when youre part of Bellrock, youll get everything you need to be your best at work - because our people are the...
-
Call Centre Operator
6 months ago
Leicester, United Kingdom Giggling Squid Full time**Call Centre Operator**: Giggling Squid - Leicester- £7+ dependant on age and experienceWant to be part of a company that can help you thrive and grow? Are you determined to go above and beyond for our guests, taking care of them like family and sharing Thai generosity? At Giggling Squid we are looking for friendly and energetic people to joined our call...
-
Contact Centre Agent
6 months ago
Leicester, United Kingdom Bellrock Property and Facilities Management Full time**Contact Centre Agent (FMIC)** **Monday to Friday between hours of 8am to 6pm.** - Answering calls from specific clients and contractors in accordance with the agreed procedures on which performance will be measured - Raising maintenance/security/Health & Safety orders via the Bellrock computerised databases following agreed procedure on which performance...
-
Team Leader
6 months ago
Leicester, United Kingdom Mana Resourcing Ltd Full timeJOB TITLE: Team Leader - Call Centre LOCATION: Leicester SALARY: £37,000 + profit share The COMPANY Our client is a very well-established nationwide provider of business-critical services to thousands of SME organisations all over the UK for 75+ years. The ROLE The successful Team Leader will be required to do the following: - You will be in charge...
-
Contact Centre Customer Service Agent
5 months ago
Leicester, United Kingdom Bellrock Property and Facilities Management Full time**Contact Centre Customer Service Agent** At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because...
-
Senior Call Centre Consultant
2 weeks ago
Leicester, Leicester, United Kingdom Recruitment Pursuits Ltd Full timeJob SummaryWe are looking for a Senior Call Centre Consultant who can provide exceptional customer service, identify business opportunities, and deliver a professional 360 recruitment service. If you have a strong work ethic and hunger to succeed, this could be the perfect role for you.Key Responsibilities:Develop and implement strategies to expand our...
-
Call Centre Operative
6 months ago
Leicester, United Kingdom DHL Full time**Pay Rate**: £8,669.44 **Contract Type**: Permanent (Part-Time) **Shift patterns**: Saturday & Sunday - 16hrs per week **Location**:Leicester (LE19 4AT) DHL, award winning leading supply chain business is seeking a Call Centre Operative to play a vital role coordinating our daily logistics requirements. **WHAT DOES THE ROLE ENTAIL?** **Role...
-
Call Centre Operator
6 months ago
Leicester, United Kingdom Giggling Squid Full timeGiggling Squid - Leicester- £7+ dependant on age and experienceWant to be part of a company that can help you thrive and grow? Are you determined to go above and beyond for our guests, taking care of them like family and sharing Thai generosity? At Giggling Squid we are looking for friendly and energetic people to joined our call centre. Taking bookings,...
-
P/t Call Centre Advisor
6 months ago
Leicester, United Kingdom Pertemps Network Group Full time**P/T Call Centre Advisor**: - 0681043121 Applicants **£11.44 Per Hour** - Full Time**Temporary** **Leicester, Leicestershire** **Customer Service And Call Centre** **Job Description**: Our Client has an opportunity for **Part Time** as a Call Centre Advisor. - Working in a Location in Leicester you will be the first point of contact for the Customer...
-
Full Time Call Centre Advisor
6 months ago
Leicester, United Kingdom Pertemps Network Group Full time**Full Time Call Centre Advisor**: - MA-111 Applicants **£11.44 Per Hour** - Full Time**Temporary** **Leicester, Leicestershire** **Customer Service And Call Centre** **Job Description**: Our Client has an opportunity for **Full Time** as a Call Centre Advisor. - Working in a Location in Leicester you will be the first point of contact for the Customer...
-
Customer Service Team Leader
2 weeks ago
Leicester, Leicester, United Kingdom Otis Full timeAre you a highly skilled and experienced team leader looking for a new challenge? We have an exciting opportunity for a Customer Service Team Leader to join our high-volume call centre in the UK.Job DescriptionKey Responsibilities:Manage team performance to ensure quality customer call handling and prompt dispatch of engineer calls, achieving contracted...
-
Experienced Contact Centre Agent
6 months ago
Leicester, United Kingdom Nationwide Windscreen Services Full time**About us**: As one of the country’s fastest growing windscreen repair and replacement companies in the U.K Nationwide Windscreen Services offer a fast and efficient service repairing and replacing all vehicle glass across the country. With a combination of owned branches with our sister company Allscreens Nationwide and our large group of Network...
-
Contact Centre Agent
6 months ago
Leicester, United Kingdom Bellrock Property and Facilities Management Full time**Contact Centre Agent - Twilight Hours** At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because...