Customer Service Manager

3 weeks ago


Birmingham, United Kingdom Encore Recruitment Limited Full time

Customer Services Manager Birmingham If you are considering sending an application, make sure to hit the apply button below after reading through the entire description. We are recruiting a Customer Services Manager for a successful retailer. Within this role you will take full responsibility for the day to day running of the customer service operation and team. Proactively manage and co-ordinate day-to-day activities whilst achieving targets and delivering a high-quality professional service to our e-commerce customers, store customers and internal teams. This is a full time, office-based role working 5 days over 7. Kay Responsibilities:

  • Managing and leading a team of phone-based customer service advisors
  • Dealing with escalations and customer complaints
  • Support with the recruitment process of the team
  • Manage the training and development of the team
  • Develop and implement customer service policies and procedure
  • Measure customer satisfaction and improve services
  • Monitor measure and improve department KPI’s where necessary
  • Search for opportunities to increase customer loyalty and satisfaction
  • Undertake performance management duties and provide feedback as well as coaching to achieve business goals and personal development
  • Manage the overall use of all customer service systems and process
  • Manage the team rotas and implement multi tasking across the team
  • Offer a full customer service experience to both e-commerce and store locations, via email, telephone and social media
  • Build effective relationships with internal departments and external third parties
  • Oversee Health and Safety within the department and team
Person Specification:
  • Previous customer service experience in Managerial/Supervisory capacity
  • Ability to meet deadlines
  • Confident and able to work under pressure
  • Good communication skills with good attention to detail
Desirable Skills:
  • Experience using Freshdesk
  • Experience using Digital Genius


  • Birmingham, United Kingdom Customer Service and Call Centres Full time

    Job Title: Customer Service Assistant **Salary**: £25,000 per annum (Potential monthly bonus and Christmas bonus) Location: Birmingham Contract: Permanent, full time, 40 hours per week Hours: 40 hour week, week on week off of 7:30-4:30 and 8:30-5:30 - 1 Saturday in every 4 is required, hours 8-12 and paid at time and a half COMPANY PROFILE A leading UK...


  • Birmingham, United Kingdom Encore Recruitment Limited Full time

    Customer Services Manager If you are interested in applying for this job, please make sure you meet the following requirements as listed below. Birmingham We are recruiting a Customer Services Manager for a successful retailer. Within this role you will take full responsibility for the day to day running of the customer service operation and team....


  • Birmingham, Birmingham, United Kingdom Encore Recruitment Limited Full time

    Customer Services ManagerWe are looking for a Customer Services Manager to join our team at a thriving retailer.In this role, you will be responsible for overseeing the daily operations of our customer service team.Your main tasks will include managing day-to-day activities, meeting targets, and providing top-notch service to our e-commerce customers, store...


  • Birmingham, United Kingdom Neve Jewels Group Full time

    Job Title: Customer Service ManagerCompany: Neve Jewels Ltd.nLocation: BirminghamAbout Us:The Neve Jewels Group is well known for its three brands (Diamonds Factory, Austen & Blake and Sacet) a renowned and rapidly growing jewellery group that embodies timeless elegance and exceptional craftsmanship. With a commitment to providing high-quality jewellery and...


  • Birmingham, United Kingdom Encore Recruitment Limited Full time

    Customer Services ManagerBirminghamWe are recruiting a Customer Services Manager for a successful retailer. Within this role you will take full responsibility for the day to day running of the customer service operation and team. Proactively manage and co-ordinate day-to-day activities whilst achieving targets and delivering a high-quality professional...


  • Birmingham, United Kingdom Encore Recruitment Limited Full time

    Customer Services ManagerIf you are interested in applying for this job, please make sure you meet the following requirements as listed below.BirminghamWe are recruiting a Customer Services Manager for a successful retailer. Within this role you will take full responsibility for the day to day running of the customer service operation and team. Proactively...


  • Birmingham, United Kingdom Encore Recruitment Limited Full time

    Customer Services ManagerIf you are interested in applying for this job, please make sure you meet the following requirements as listed below.BirminghamWe are recruiting a Customer Services Manager for a successful retailer. Within this role you will take full responsibility for the day to day running of the customer service operation and team. Proactively...


  • Birmingham, United Kingdom Encore Recruitment Limited Full time

    Customer Services ManagerBirminghamWe are recruiting a Customer Services Manager for a successful retailer. Within this role you will take full responsibility for the day to day running of the customer service operation and team. Proactively manage and co-ordinate day-to-day activities whilst achieving targets and delivering a high-quality professional...


  • Birmingham, United Kingdom Encore Recruitment Limited Full time

    Customer Services ManagerBirminghamWe are recruiting a Customer Services Manager for a successful retailer. Within this role you will take full responsibility for the day to day running of the customer service operation and team. Proactively manage and co-ordinate day-to-day activities whilst achieving targets and delivering a high-quality professional...


  • birmingham, United Kingdom Encore Recruitment Limited Full time

    Customer Services ManagerBirminghamWe are recruiting a Customer Services Manager for a successful retailer. Within this role you will take full responsibility for the day to day running of the customer service operation and team. Proactively manage and co-ordinate day-to-day activities whilst achieving targets and delivering a high-quality professional...


  • Birmingham, United Kingdom Encore Recruitment Limited Full time

    Customer Services Manager Birmingham We are recruiting a Customer Services Manager for a successful retailer. Within this role you will take full responsibility for the day to day running of the customer service operation and team. Proactively manage and co-ordinate day-to-day activities whilst achieving targets and delivering a high-quality professional...


  • Birmingham, United Kingdom Encore Recruitment Limited Full time

    Customer Services ManagerBirminghamWe are recruiting a Customer Services Manager for a successful retailer. Within this role you will take full responsibility for the day to day running of the customer service operation and team. Proactively manage and co-ordinate day-to-day activities whilst achieving targets and delivering a high-quality professional...


  • Birmingham, United Kingdom Encore Recruitment Limited Full time

    Customer Services ManagerBirminghamWe are recruiting a Customer Services Manager for a successful retailer. Within this role you will take full responsibility for the day to day running of the customer service operation and team. Proactively manage and co-ordinate day-to-day activities whilst achieving targets and delivering a high-quality professional...


  • Birmingham, Birmingham, United Kingdom Encore Recruitment Limited Full time

    Customer Services ManagerWe are looking for a dedicated Customer Services Manager to join our team in Birmingham. In this role, you will be in charge of overseeing the day-to-day operations of our customer service department. Your main focus will be on providing top-notch service to our e-commerce and store customers as well as supporting our internal teams....


  • Birmingham, United Kingdom Encore Recruitment Limited Full time

    Customer Services ManagerBirminghamIf you are considering sending an application, make sure to hit the apply button below after reading through the entire description.We are recruiting a Customer Services Manager for a successful retailer. Within this role you will take full responsibility for the day to day running of the customer service operation and...


  • Birmingham, United Kingdom Encore Recruitment Limited Full time

    Customer Services ManagerBirminghamIf you are considering sending an application, make sure to hit the apply button below after reading through the entire description.We are recruiting a Customer Services Manager for a successful retailer. Within this role you will take full responsibility for the day to day running of the customer service operation and...


  • Birmingham, United Kingdom Encore Recruitment Limited Full time

    Customer Services ManagerBirminghamIf you are considering sending an application, make sure to hit the apply button below after reading through the entire description.We are recruiting a Customer Services Manager for a successful retailer. Within this role you will take full responsibility for the day to day running of the customer service operation and...


  • Birmingham, United Kingdom Encore Recruitment Limited Full time

    Customer Services ManagernBirminghamWe are recruiting a Customer Services Manager for a successful retailer. Within this role you will take full responsibility for the day to day running of the customer service operation and team. Proactively manage and co-ordinate day-to-day activities whilst achieving targets and delivering a high-quality professional...


  • Birmingham, Birmingham, United Kingdom Neve Jewels Group Full time

    Job Title: Customer Service ManagerCompany: Neve Jewels Ltd.Location: Birmingham About Us:The Neve Jewels Group is well known for its three brands (Diamonds Factory, Austen & Blake and Sacet) a renowned and rapidly growing jewellery group that embodies timeless elegance and exceptional craftsmanship. With a commitment to providing high-quality jewellery and...


  • Birmingham, United Kingdom Bell Cornwall Recruitment Full time

    **Customer Service Manager** **Duddeston, Birmingham** **£30,000-£35,000** Bell Cornwall Recruitment have a new and exciting opportunity for an experienced Customer Service Manager to join a high end furniture company. Roles and responsibilities include but are not limited to: - Leading a team of 6 sales and service advisers - Managing the whole...