Technical Services Coordinator

3 weeks ago

United Kingdom Tribal Group Full time

Tribal is a leading EdTech business providing market leading software solutions to the global education market. We strive to research, develop and deliver the products, services and solutions needed by education institutes worldwide to support their primary goals of educating students, providing optimum learning experiences and ultimately delivering successful outcomes.

The Role

Tribal are currently recruiting a Technical Services Coordinator to join our Cloud Services team. With a focus on delivering an outstanding customer experience the Technical Services Co-ordinator is to assist with Change Request management, support call monitoring, SLA reporting and maintenance of diaries and records management to the Cloud and Technical Services team for Cloud Services.

You core responsibilities include, but are not limited to, the following:

  • Develop strong customer relationships through direct communication with customers to achieve highest levels of customer satisfaction.
  • To create and maintain effective work instructions and external documentation for customers
  • Where possible to deliver proactive and preventative customer support activities.
  • To maintain the document, register and ensuring documents are reviewed accordingly
  • Preparing customer monthly reports, so good attention to details is highly desired

What you can bring to the role:

  • Applicants will have good experience planning and maintaining activities with customers, ensuring appropriate technical resources and assets are secured.
  • Strong verbal and written communication skills, with the ability to effectively and constructively explain in a way which is easily understood by the target audience.
  • Ability to empathise with customers to understand motivational and success factors
  • Good numerical, analytical, and problem-solving skills
  • Strong desire to develop and improve the customer experience

What can Tribal offer me?

This is an unrivalled opportunity to join a team of driven, meticulous, and passionate professionals, who are challenging the status quo of products that are provided globally to institutions that specialise in education, training, and learning. Our software is world class and we believe we give our teams the tools, environment, and training to be world class too.

Not only will have full access to learning resources to continue to up-skill whilst part of our team, but we offer competitive salaries, a flexible working environment, and a generous range of benefits.

To apply please complete our short application form and attach your CV.

As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector. To safeguard this we are signatories to Tech Talent Charter to better enable us to be a responsible business.

Note to all applicants - Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.

Application Form

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Internal applicants can review our Recruitment Charter here.

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