IT Technician

Clinical IT Specialist - Radiology|FT|Remote|Salary DOE
We are one of the UK's leading independent hospital groups and the largest in terms of revenue. From our 38 hospitals and 33 clinics, medical centres and consulting rooms across England, Wales, and Scotland, we provide diagnostics, inpatient, day case and outpatient care in areas including orthopaedics, gynaecology, cardiology, neurology, oncology, and general surgery. We also operate a network of private GPs and provide occupational health services to over 700 corporate clients. The group was founded with the acquisition and re-branding of 25 Bupa hospitals in 2007. Since then, Spire Healthcare has made significant capital investments in its estate and continues to deliver successful and award-winning clinical outcomes and high levels of patient satisfaction. Spire is listed on the London Stock Exchange and is a member of the FTSE 250. We were the first private hospital provider to publish outcomes data on our website and we have received awards for our clinical quality and high levels of patient satisfaction.
Spire Healthcare is committed to the highest quality of patient care. Patients, consultants, and general practitioners trust Spire Healthcare to deliver the high-quality care they expect from a leading private healthcare provider. We are seeking an enthusiastic individual with essential experience in the use, configuration, and maintenance of Radiology Information Systems (RIS) and Picture Archiving and Communication Systems (PACS). Ideally, the candidate will also have experience working with diagnostic imaging systems to support the administration and management of the various imaging IT systems in use.


Ability to work within ITIL service management processes, focusing on incident, problem, test, and change configuration management.
Provide high-level specialist support for complex issues independently, using best practice and internal working instructions/policy.
Collaborate with technical vendor teams as part of third-line support for fault resolution and end-user queries.
Communicate with the superuser population as necessary, such as sharing updates on hardware and software developments.
Develop training manuals and instructional materials to assist staff with the use of RIS/PACS and associated workflows.
Handle and resolve all assigned incidents, changes, and problem records logged via the Service Desk management solution (including email), ensuring resolutions meet SLA requirements.
Ability to work as part of a team, maintain confidentiality, work with minimal supervision, and organise and prioritise tasks to meet deadlines.
Awareness of, or ability to quickly learn, radiology regulatory requirements.
Awareness of, or ability to quickly learn, legislation, privacy laws, and compliance related to health information use within Spire and the broader healthcare community.
Application Support experience
Professionalism in a busy hospital environment
Strong teamwork skills, with the ability to motivate and influence in an Agile environment
Structured and practical approach to project management, suitable for both small and large projects
Solid working knowledge of system and software implementation, interfaces, and dependencies
Comfortable working independently in a home-based setting and as part of a remote team with colleagues across the country
Able to commit to a shared on-call rota for the Clinical Application Support team.
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
~35 days annual leave inclusive of bank holidays
~ Employer and employee contributory pension with flexible retirement options
~ 'Spire for you' reward platform - discount and cashback for over 1000 retailers
~ Private medical insurance
~ Life assurance

Spire Healthcare is committed to creating an environment that will attract, retain, and motivate its people. We are an equal opportunities employer, committed to the health and wellbeing of all our colleagues and consultants.
LI-Remote