Technical Specialist

21 hours ago


Reading Berkshire, United Kingdom The Stannah Group of Companies Full time

We have a newly created opportunity for an experienced lift industry professional to join Stannah as a Technical Support Technician. Stannah have recently been awarded a major national lift and escalator contract. This is a fantastic opportunity for us to grow this area of the business and has created jobs within our company.
As a Technical Support Technician, you will be instrumental in developing and executing a national improvement plan aimed at enhancing first-time fix (FTF) rates and reducing repeat call incidents.
This is job is to cover the south of England, the successful candidate must be willing to travel.
Working closely with the Reliability Engineer, you will analyse performance data, identify areas for improvement, and collaborate with engineering teams to boost technical skills and service delivery.
Assist in identifying and targeting underperforming assets to improve first-time fix (FTF) and reduce repeat calls.
Contribute to establishing a review and prioritisation process by analysing trends and customer data to create a focused improvement plan.
Develop and deliver technical training programs and create support documentation to address skill gaps and product-specific issues in the engineering and field management teams.
Collaborate with technical teams to adjust maintenance methodologies and implement solutions that improve operational performance and reliability.
Monitor and report on performance improvements, provide proactive solutions to technical challenges, and coach engineering teams to ensure high levels of customer service
Proven success in providing technical analysis and support within the lift industry, with experience in managing and delivering technical training programs.
Skilled in coaching and motivating teams to deliver high-quality technical service and customer satisfaction.
Willingness to travel
Stannah is a family-owned manufacturing and engineering company. We also provide maintenance and repair services.
We are a Disability Confident Committed Employer. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community
Profit Share Bonus Scheme, paid to all employees every quarter. 25 days holiday, plus bank holidays
~ Holiday scheme to buy extra days annual leave
~ Pension Scheme. Matched contribution/salary sacrifice
~ Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
~ Life Assurance Scheme
~ Long Service award scheme, with holiday benefit
~ Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
~ Employee Assistance Programme. Company Funded LinkedIn Learning Account
~ Company Vehicle



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