GIS Systems Support Analyst

2 weeks ago

United Kingdom Trc Companies, Inc. Full time

Game changer. TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.
TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.
Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.

The GIS Systems Support Analyst will work independently or as a workstream lead to support the delivery of GIS support, services and solutions to our clients. This will include helping define support models and day to day provision of technical support services. support GIS application build, configuration, upgrade and deployment; spatial data management; testing support; user training and service performance reporting

The GIS Systems Support Analyst shall be responsible for:
Establishing and managing the Locana support model and support processes across clients.
Managing tickets within different management systems (ServiceNow, Zendesk) covering incident reports and technical requests, performing initial triage and troubleshooting, either resolving or handing off to appropriate resolver groups, whether Locana or 3rd party.
Liaising with client resolver groups and key stakeholders to elaborate or help troubleshoot and resolve tickets and technical requests within target SLAs and KPIs.
Working closely with members of the Locana GIS Team to drive incidents and requests to timely resolution.
Expected to participate in team rota for out-of-hours Major Incident Management.
Performing some geospatial database management and administration tasks.
Supporting design, development, implementation, and testing of GIS application configuration.
Supporting Locana Project Managers and/or other team members as required in support of overall service delivery

Previous experience in client facing roles, particularly provision of support services
Knowledge of GIS applications (Esri, FME, VertiGIS)
Spatial data management, ETL & publishing
Some experience in configuration and/or management of GIS applications
Understanding of infrastructure required to support GIS applications
Experience of testing GIS solutions
Excellent planning and organizational skills. Project management experience beneficial.
Degree in GIS, engineering, geography or scientific discipline and/or professional certification in vendor products / technologies beneficial
Demonstrable interest in GIS technologies and solutions, ideally seeking a career as a GIS professional
Demonstrates ability to work well with others Utilises effective team collaboration skills to achieve project goals, solve problems and manage conflict
Ability to understand the bigger picture as well as short-term perspectives of situations
TRC is an equal opportunity employer: disability/veteran. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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