Head of Service
4 weeks ago
Head of Customer Service | £60k - £75k base | Remote (UK based)
Premier Sports have partnered with a cutting edge performance data technology company that are looking for a Head of Customer Service.
An international sport-tech company that uses performance GPS data to enhance and improve athletes training & games, also helping mitigate any injuries
Extremely affordable, making data accessible to masses, offers enhanced feedback and provides all-round team analysis
Leadership Management:
Lead the growing Service team, responsible for delivery and success of the 24/7 support function as well as recruitment of new team members and improving retention
Performance management – managing underperformance as well as celebrating success
Data Analysis & Strategic Thinking:
Champion innovative solutions to drive efficiency and reliable support
Work closely with engineering operations and account management teams to create smooth hand off processes
Evaluate and improve support tools and processes to ensure efficient customer issue management
Driving and implementation of automation
Ticket management systems, coordinating workflows through the team
Implementation of customer succession & customer journey management
3-5yrs experience leading a customer service team
~ Strong management and teaching abilities
~ Strong understanding of global sports landscape is a BONUS
~ Experience across grass-root, youth, collegiate, high school, coaching is a BONUS
~ Experience working on support with both hardware and software is a MUST
~ If you or anyone you know are interested in this Head of Customer Service role, send over a copy of your updated CV today
-
Head of People Services
1 week ago
United Kingdom Morgan Hunt Full time €54,000Head of People Services - Charity - London with Hybrid working - £54,000 This is an exciting opportunity for a Head of HR to join The Passage, an inspirational charity providing a wide range of vital services that help to prevent and end homelessness for good. Reporting into the Chief Operating Officer you will be responsible for the delivery and...
-
Head of People Services
7 days ago
United Kingdom Morgan Hunt Full time €54,000Head of People Services - Charity - London with Hybrid working - £54,000 This is an exciting opportunity for a Head of HR to join The Passage, an inspirational charity providing a wide range of vital services that help to prevent and end homelessness for good. Reporting into the Chief Operating Officer you will be responsible for the delivery and...
-
Application Support Analyst
6 days ago
United Kingdom Head Resourcing Full time €65,000Hybrid – Edinburgh (one or two days per week in office) Salary – up to £65,000 Role – Application Support Analyst Head Resourcing’s private banking client is seeking a highly skilled and motivated Application Specialist to join their dynamic IT Operations team. In this role you will be responsible for ensuring the seamless performance of...
-
Application Support Analyst
7 days ago
United Kingdom Head Resourcing Full time €65,000Hybrid – Edinburgh (one or two days per week in office) Salary – up to £65,000 Role – Application Support Analyst Head Resourcing’s private banking client is seeking a highly skilled and motivated Application Specialist to join their dynamic IT Operations team. In this role you will be responsible for ensuring the seamless performance of...
-
Head of Service
6 days ago
United Kingdom 4Recruitment Services Full time €500Head of Service (Leaving care, USAC) – Birmingham Children Trust Location - Birmingham Children's Trust, B6 4DU 37 hours – On going contract - £500per day The Head of Service (Leaving Care, USAC) at Birmingham Children’s Trust will lead and oversee the delivery of high-quality services to care leavers, ensuring that all aspects of the service...
-
Head of Service
7 days ago
United Kingdom 4Recruitment Services Full time €500Head of Service (Leaving care, USAC) – Birmingham Children Trust Location - Birmingham Children's Trust, B6 4DU 37 hours – On going contract - £500per day The Head of Service (Leaving Care, USAC) at Birmingham Children’s Trust will lead and oversee the delivery of high-quality services to care leavers, ensuring that all aspects of the service...
-
Head of Supporter Services
2 weeks ago
United Kingdom Royal British Legion Trading Ltd Full timeAbout The Role The Royal British Legion is seeking an experienced and passionate individual to lead our Supporter Services Department. This critical role ensures that our supporters have the best possible experience, which is essential to our mission of driving sustainable income generation. As the Head of Supporter Services, you will play a key role in...
-
Head of Supporter Services
1 week ago
United Kingdom Royal British Legion Trading Ltd Full timeAbout The Role The Royal British Legion is seeking an experienced and passionate individual to lead our Supporter Services Department. This critical role ensures that our supporters have the best possible experience, which is essential to our mission of driving sustainable income generation. As the Head of Supporter Services, you will play a key role in...
-
Head of Customer Service
1 month ago
United Kingdom Premier Sports Network Full timeHead of Customer Service | £60k - £75k base | Remote (UK based) Premier Sports have partnered with a cutting edge performance data technology company that are looking for a Head of Customer Service.The Company:An international sport-tech company that uses performance GPS data to enhance and improve athletes training & games, also helping mitigate any...
-
Head of Customer Service
1 month ago
United Kingdom Premier Sports Network Full timeHead of Customer Service | £60k - £75k base | Remote (UK based) Premier Sports have partnered with a cutting edge performance data technology company that are looking for a Head of Customer Service.The Company:An international sport-tech company that uses performance GPS data to enhance and improve athletes training & games, also helping mitigate any...
-
Head of Customer Service
1 month ago
United Kingdom Premier Sports Network Full time €60,000 - €75,000Head of Customer Service | £60k - £75k base | Remote (UK based) Premier Sports have partnered with a cutting edge performance data technology company that are looking for a Head of Customer Service. The Company : An international sport-tech company that uses performance GPS data to enhance and improve athletes training & games, also helping mitigate...
-
Application Support Analyst
6 days ago
United Kingdom Head Resourcing Full time €65,000Hybrid – Edinburgh (one or two days per week in office) Salary – up to £65,000 Role – Application Support Analyst Head Resourcing’s private banking client is seeking a highly skilled and motivated Application Specialist to join their dynamic IT Operations team. About the Role: In this role you will be responsible for ensuring the seamless...
-
Application Support Analyst
7 days ago
United Kingdom Head Resourcing Full time €65,000Hybrid – Edinburgh (one or two days per week in office) Salary – up to £65,000 Role – Application Support Analyst Head Resourcing’s private banking client is seeking a highly skilled and motivated Application Specialist to join their dynamic IT Operations team. About the Role: In this role you will be responsible for ensuring the seamless...
-
Lead Infrastructure Engineer
6 days ago
United Kingdom Head Resourcing Full time €75,000Lead Infrastructure Engineer (Leeds, Hybrid 2 days per week on-site) Head Resourcing is pleased to be working with one of the UK's leading retail banks, which is at the forefront of transforming its operations through cloud-native technologies. As part of this transformation, the Modern Workplace Platform plays a crucial role in enhancing productivity...
-
Lead Infrastructure Engineer
7 days ago
United Kingdom Head Resourcing Full time €75,000Lead Infrastructure Engineer (Leeds, Hybrid 2 days per week on-site) Head Resourcing is pleased to be working with one of the UK's leading retail banks, which is at the forefront of transforming its operations through cloud-native technologies. As part of this transformation, the Modern Workplace Platform plays a crucial role in enhancing productivity...
-
Head of Legal
2 weeks ago
United Kingdom Simmons & Hanbury Full timeHead of Legal / Group Head of Legal – Listed Financial Services Firm We are partnering with a leading trading firm in their search for a Head of Legal to join their team. The firm, serving retail and institutional clients across EMEA and APAC trade across foreign currencies, commodities and treasuries. Supervising and supporting the business and legal...
-
Head of Managed Services
2 weeks ago
United Kingdom Modern Networks Ltd Full timeAbout Us: Modern Networks is a leading provider of Managed IT services to the Commercial Property, Science Parks, Education and SME sectors, dedicated to delivering innovative and reliable technology support to our client base. We pride ourselves on our commitment to exceptional customer service and continuous improvement, ensuring our clients achieve...
-
Head of Client Services
7 days ago
United Kingdom BJSS Full timeAbout Us We’re an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we’ve been finding better, more sustainable ways to solve complex technology problems for some of the world’s leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards,...
-
Head of Legal
2 weeks ago
United Kingdom Simmons & Hanbury Full timeHead of Legal / Group Head of Legal – Listed Financial Services Firm We are partnering with a leading trading firm in their search for a Head of Legal to join their team. The firm, serving retail and institutional clients across EMEA and APAC trade across foreign currencies, commodities and treasuries. This is a very exciting and dynamic opportunity to...
-
Head of Service
6 days ago
United Kingdom 4Recruitment Services Full time €500Head of Service (Leaving care, USAC) – Birmingham Children Trust Location - Birmingham Children's Trust, B6 4DU 37 hours – On going contract - £500per day Job Overview: The Head of Service (Leaving Care, USAC) at Birmingham Children’s Trust will lead and oversee the delivery of high-quality services to care leavers, ensuring that all aspects...