Head of Service

4 weeks ago


United Kingdom Premier Sports Network Full time €60,000 - €75,000

Head of Customer Service | £60k - £75k base | Remote (UK based)
Premier Sports have partnered with a cutting edge performance data technology company that are looking for a Head of Customer Service.

An international sport-tech company that uses performance GPS data to enhance and improve athletes training & games, also helping mitigate any injuries
Extremely affordable, making data accessible to masses, offers enhanced feedback and provides all-round team analysis
Leadership Management:
Lead the growing Service team, responsible for delivery and success of the 24/7 support function as well as recruitment of new team members and improving retention
Performance management – managing underperformance as well as celebrating success
Data Analysis & Strategic Thinking:
Champion innovative solutions to drive efficiency and reliable support
Work closely with engineering operations and account management teams to create smooth hand off processes
Evaluate and improve support tools and processes to ensure efficient customer issue management
Driving and implementation of automation
Ticket management systems, coordinating workflows through the team
Implementation of customer succession & customer journey management

3-5yrs experience leading a customer service team
~ Strong management and teaching abilities
~ Strong understanding of global sports landscape is a BONUS
~ Experience across grass-root, youth, collegiate, high school, coaching is a BONUS
~ Experience working on support with both hardware and software is a MUST
~ If you or anyone you know are interested in this Head of Customer Service role, send over a copy of your updated CV today



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