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Telesales Account Manager
4 months ago
We are a renowned authority in unique and rare coins, known for world-first issues and exclusive editions. Catering to both novice and seasoned coin collectors, we offer bespoke services and a wide range of heritage and contemporary gold coins. Our expert Account Managers provide valuable guidance and insights into numismatics, ensuring a superior experience for our clients.
Since our inception in 2017, we have grown significantly, driven by an employee-ownership model that fosters a supportive and rewarding work environment. Our rapid expansion and dedication to excellence have earned us the Investors in People Gold accreditation and numerous other accolades. We are committed to creating a positive workplace, offering market-leading salaries, profit-sharing, comprehensive pensions, private healthcare, and exceptional training opportunities.
Role Summary:
As an Telesales Account Manager, you will be crucial in promoting our products through warm leads, securing sales, and developing long-term client relationships. This office-based role involves managing a personal client portfolio, meeting monthly sales targets, and providing exceptional service through regular follow-up calls.
Key Responsibilities of a Telesales Account Manager:
Make outbound calls to clients and manage inbound leads - NO cold calling. Articulate the value and advantages of our products, tailoring offerings to client needs. Negotiate effectively and address client objections. Create and maintain long-standing client relationships. Identify client needs and recommend appropriate products. Ensure timely follow-ups to align with customer expectations. Develop and manage your own client base. Generate new client engagement and retain existing clients. Develop in-depth product expertise to become a market specialist. Achieve ambitious sales and productivity targets. Uphold a positive and professional approach, maintaining ethical conduct at all times. Act as an ambassador for the company and promote our brand. Comply with quality standards in accordance with OFT regulations. What We Offer: Basic slaary + commission, oportunity to earn £100k in your first year as a Telesales Account Manager. Sociable working hours with the flexibility of split shifts. Lucrative remuneration package with an uncapped commission scheme. Incentives such as weekends away, cash prizes, and birthday incentives. Excellent pension provisions and generous holiday entitlement. Private healthcare and subsidised gym membership. Inclusion in our Employee Ownership Scheme after one years service, with additional annual bonuses. Comprehensive professional development through world-class sales training. Vibrant and amicable work atmosphere, filled with dynamic and friendly individuals. Recognition through the Investors in People Gold Award, an industry-leading Trustpilot rating, and impressive Glassdoor credentials. Ideal Candidate as a Telesales Account Manager: Outstanding verbal communication skills with the ability to establish rapport with clients. Exceptional customer service aptitude and a solid track record in sales, with at least two years of telephone-based sales experience. Skilled in negotiation and deal-closing abilities. Capacity to multitask effectively and manage time autonomously. Keen understanding of customer needs and the competence to promote our products convincingly. Reliable and committed, driven by self-motivation. Strong team player, fostering a harmonious and effective working atmosphere. Application Process:
If you are passionate about numismatics and thrive in a sales-driven environment, we invite you to apply for the position. Join our mission to enhance the enjoyment and understanding of coin collecting. Apply now to embark on a rewarding career. Your journey to excellence starts today. Apply Now
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