Team Manager immediate start

2 weeks ago

London, United Kingdom Page Executive Full time

My client is a rapidly growing Blockchain project, among the pioneers in its field, looking for a Head of Community (m/f/d) with a track record of success to join the growing team. There is already a strong existing community, yet, the client aims to expand his community strategy to foster user growth and support.
Team Management: lead and manage the community team. Community Building: nurture a vibrant and engaged community. Engagement: encourage and facilitate discussions, debates, and knowledge sharing among community members. Organize events, workshops, and webinars to keep the community engaged
Community strategy: identify key geographical markets and verticles, build out ambassador programs around it
Communication: serve as the mouthpiece for the community, providing open & transparent communication that fosters trust and participation. Understand the community's needs and pain points, provide updates, help to address issues & answer questions, and connect to resources
Moderation: moderate community channels (ie: Telegram, Discord) to ensure a respectful and inclusive environment, and mitigate against spam, trolls, and inappropriate behavior
Content Creation: create and share content that educates and informs the community, including blog posts, newsletters, videos, and social media content
Understand the issues & technical hurdles community members experience and liaise with other internal teams to unblock and support them, as well as integrate community feedback into future products/features/programs. Also help to amplify & evangelize great work being done within the community that can serve as an example for others
Analytics and Reporting: monitor and analyze community engagement metrics, such as user activity, sentiment, and growth. Provide regular reports and insights that will drive the Foundation's decision making
Accomplished technical community manager with years of relevant experience specifically centered around working with large scale web3 communities (large scale as in many thousands)
Deep understanding and successful track record working with web3 communities - engaging with, supporting, and building them
Strong technical aptitude enabling you to understand the needs & questions of community members and provide the necessary training, resourcing, support
Proficient across online channels and forums with the ability to meet community members where they are, build trust, and foster strong relationships
The ideal person will possess deep community & leadership experience and have the ability to operate immediately as part of a small initial org, with the ability to expand in both scope and leadership responsibility as the organisation grows
Excellent communication & interpersonal skills and extremely sound judgement allowing you to simultaneously serve as a spokesperson for the project and moderator of the community
Substantial working understanding of blockchain technologies, particularly the Ethereum ecosystem with the capability of communicating with both technical & non-technical audiences
Adept at driving marketing strategies that target & engage different developer communities and a strong point of view on how to achieve this
Head of Community role with 6 direct reports, to be built out over time
Attractive salary + tokens
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