Credit Controller
4 weeks ago
Job Description
About Creed
Creed is a family business, established in 1972, which is ambitious with it's growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our role in supporting our local community. We are dedicated to creating a great place to work, with great people and in 2020 were listed by Sunday Times as one of the top 100 companies to work for, having achieved a two star status with best companies. Our people are committed to our values, choose their attitude and focus on the needs of the customer. They work hard and are committed to providing a great service but want to have some fun and development along the way. Our employees often get involved in charity events, attend the company conversations, put forward their ideas for improvement and contribute in the team briefings. Our core business values are being: Commercial, Proud, Friendly and Nurturing.
Role Details The Credit Controller will be responsible for the management of a designated portfolio of customers. Within this role you will work with internal stakeholders to ensure that prompt
payment is made, and appropriate actions are taken to follow up non-payment and hold full accountability for a C. £2million ledger delivering excellent service to c. 300 customers.
Some responsibilities of the role include:
- Chase debtors promptly to ensure all overdue is received within a timely manner and all debts are managed effectively.
- Monitor and identify changes in payment patterns to minimise risk.
- End to end ownership of the debt chasing process for your ledger of accounts to include copy documentation, query resolution and dunning letters.
- Onboarding of new customers to include checks with credit reference agencies.
- Propose solutions to reduce debt and take effective action, to include the negotiation of payment plans.
- Propose unrecoverable balances to be written off periodically.
We're looking for someone who is passionate about what they do, that wants to work for a top 100 best company to work for in the UK and deliver an exceptional service.
- Ability to work collaboratively and communicate effectively with both internal and external customers.
- Excellent relationship building, interpersonal, communication and stakeholder management
skills. - Excellent attention to detail, accuracy, and organisational skills.
- Proactive approach to work supported by strong analytical and problem-solving skills.
- Good IT Skills and experience using systems and Microsoft office, including excel.
- Ability to manage multiple priorities, meet deadlines and manage expectations.
- Positive, polite, and professional telephone manner.
- Awareness of the pre-action protocols for debt claims to enable the business to issue court proceedings.
- A proven track record of success within accounts receivable is desirable
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