Customer Service Administrator

1 week ago


Broadland Norfolk, United Kingdom Howells Solutions Limited Full time €24,500

Customer Service Administrator - Complaints Based in Norwich Full Time, Permanent Salary: £24,500 We are working with one of the UK's leading House Builders who are looking for a successful and proactive Customer Service Administrator to join their team based in Norwich. It will be your responsibility to liaise with residents to resolve complaints and prevent and limit dissatisfaction quickly and efficiently. Key responsibilities include: Customer Care and Dis-satisfaction response Proactively respond to expressions of dis- satisfaction at the initial stage, preventing escalation wherever possible. Investigate, register all complaints and report in accordance with company and client procedures. Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen.Key Experience Experience of working within a customer services / complaints handling environment is essential Previous experience of working with a housing builder is desirable Proven experience of working in a busy environment, and delivering successful outcomes within challenging deadlines is essential.You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. For your chance of securing this fantastic role please apply online now or call Meg on (phone number removed) for more info



  • Norfolk, United Kingdom Certas Energy UK Ltd Full time

    We have a position for a Customer Service Administrator in SNAP this is a full time position working Mon-FriOur Customer Service & Account Managers (CSAMs) CSAMs operate as the first point of contact for potential and existing customers, delivering a first class experience at all points of interaction with SNAP. CSAMs foster and develop successful business...


  • Wymondham, Norfolk, United Kingdom Service Service Full time

    About the RoleWe are seeking a highly motivated and personable Customer Service Advisor to join our dynamic team at Service Service. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through various communication channels.Key ResponsibilitiesProvide timely and effective customer support via...


  • Wymondham, Norfolk, United Kingdom Service Service Full time

    About the RoleWe are seeking a highly motivated and personable Customer Service Advisor to join our dynamic team at Service Service. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through various communication channels.Key ResponsibilitiesProvide timely and effective customer support via...


  • Broadland, United Kingdom Angling Direct Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative - Angling Expert. As a key member of our customer service department, you will play a vital role in delivering exceptional customer experiences and building strong relationships with our customers.Key ResponsibilitiesCustomer...


  • Broadland, United Kingdom Angling Direct Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative - Angling Expert. As a key member of our customer service department, you will play a vital role in delivering exceptional customer experiences and building strong relationships with our customers.Key ResponsibilitiesCustomer...


  • Broadland, Norfolk, United Kingdom Howells Solutions Limited Full time €24,500

    Customer Service Administrator - Complaints Full Time, Permanent We are working with one of the UK's leading House Builders who are looking for a successful and proactive Customer Service Administrator to join their team based in Norwich. It will be your responsibility to liaise with residents to resolve complaints and prevent and limit dissatisfaction...


  • Broadland, Norfolk, United Kingdom Anglian Home Improvements Full time

    About Us: We are a leading National Home Improvement Company, recognised for our range of trusted brands. We specialise in delivering high-quality services across the country and are now looking for a skilled Insurance Claims Handler to join our growing team. Assess Claims: Process and evaluate insurance claims related to home improvement projects,...


  • Norfolk, United Kingdom Select Full time

    Are you a detail-oriented problem solver passionate about delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment where every day brings a new challenge? If this sounds like you, then my client is looking for a Customer Service Representative to join their team in Colney!In this critical role, you'll be at the heart of...

  • MHC Administrator

    3 months ago


    Norfolk, United Kingdom Select Full time

    Are you a motivated, client-focused professional who thrives on building strong relationships and providing exceptional service? If you're ready to take on a dynamic role that combines customer interaction with back-office administration, we have an exciting opportunity for you.As a Machine Health Check Administrator/Service Controller based in the Wymondham...


  • Norwich, Norfolk, United Kingdom Red Personnel Full time

    I am looking for bright, sunny Customer Service individuals to work for student accommodation provider in Norwich  Start September 2024 (temporary role)Do you have a good customer service skills with a great "can do" attitude , friendly and conscientious individual looking to work for a busy student accommodation providers?Pay rate £12.00 per hour.Hours:...


  • Wymondham, Norfolk, United Kingdom C S N Autos Ltd Full time

    We are seeking a highly skilled and customer-focused individual to join our team at C S N Autos Ltd as a Customer Service Advisor. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients.Key Responsibilities:Provide exceptional customer service to...


  • Wymondham, Norfolk, United Kingdom C S N Autos Ltd Full time

    We are seeking a highly skilled and customer-focused individual to join our team at C S N Autos Ltd as a Customer Service Advisor. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients.Key Responsibilities:Provide exceptional customer service to...


  • Thetford, Norfolk, United Kingdom Universal Business Team Full time

    We are currently seeking an experiencedCustomer Service Team leaderto join an extremely reputable, family-run SME based inThetford, Norfolk. As a Customer Service Team Leader your role will be supporting the sales team from an administrative point of view, enabling them to get on with their jobs efficiently and effectively. You will act as the main point of...

  • Depot Administrator

    2 weeks ago


    Norfolk, United Kingdom Select Full time

    Are you detail-oriented with a flair for administration and customer service? If so, my client has an exciting opportunity for you as a Depot Administrator at their Wymondham Depot.In this role, you will be the backbone of the depot’s administration, handling a variety of tasks with precision and efficiency. Your duties will include reviewing and entering...


  • Norfolk, United Kingdom Interaction Recruitment Full time

    Job Title: Customer Service AdvisorLocation: ThetfordJob Type: Full TimeSalary: £25,000 to £28,000 DOEAbout the Role:We are seeking an experienced Customer Service Advisor to join our fast-growing team at Interaction Recruitment. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring that...


  • Norfolk, United Kingdom Interaction Recruitment Full time

    Job Title: Customer Service AdvisorLocation: ThetfordJob Type: Full TimeSalary: £25,000 to £28,000 DOEAbout the Role:We are seeking an experienced Customer Service Advisor to join our fast-growing team at Interaction Recruitment. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring that...


  • Norfolk, United Kingdom Interaction Recruitment Full time

    Customer Service Advisor Thetford £25,000 to £28,000 DOE Full Time I have a great opportunity based in Thetford for an experienced Customer Service advisor to join a fast growing, fun a d friendly team. The successful candidate must have a valid UK driving licence, and own transport. Your key responsibilities will be: · Taking calls and...


  • Norfolk, United Kingdom rthirteen recruitment Full time

    R13 Recruitment are excited to be supporting a well-known retail brand in their search for a Customer Care Coordinator to join their team on a temporary basis until Jan/Feb 2025. This role will require you to provide outstanding service to a range of customers. Based in West Norfolk, this is a full time, temporary position. This is a fully office based...

  • Office Administrator

    16 hours ago


    Norfolk, United Kingdom M. Gaze & Co Ltd Full time

    Company DescriptionM. Gaze & Co. Ltd. is a waste management company located in Thurlton. We offer a complete waste management package to the public, business, and industry, ensuring all areas of waste are recycled and processed at our onsite facility. Our tailored services, including a fleet of specialized in-house vehicles, cater to a wide range of needs...

  • Warranty Administrator

    4 months ago


    Norfolk, United Kingdom Select Full time

    Are you someone who thrives in a challenging work environment and embraces change? Do you have a "can-do" attitude and a passion for customer service? If you're ready to take your career to the next level, we have an outstanding opportunity waiting for you.We are seeking a Warranty Administrator to join the Wymondham Depot. In this crucial role within the...