Leisure and Activities Experience Manager

2 weeks ago

East Sussex, United Kingdom 4Leisure Recruitment Ltd Full time

Leisure and Activities Experience Manager

A rare and exciting opportunity is now available for a Leisure and Activities Manager for a fantastic holiday park in East Sussex. If you are working in Pool management, Leisure or Fitness at the moment this is an opportunity not to miss

This exciting role will play a leading part in the execution of a new phase of development for my client. Focused on delivering an enhanced offering for holiday makers and owners involving outdoor and indoor experiences ranging from high ropes, zip wires, Segway, swimming, pottery, painting and much, much more

This role will oversee the operational delivery of all on park activities and experiences. The main goal of the role is to deliver an industry leading on park experience for all or customers whilst maximising revenue and profit.

Key Responsibilities include:

Managing, organising, controlling and supervising efficiently the Leisure and Activities and departments

Ensure delivery of the financial targets of the departments P&L and company guest experience KPI’s.

Recruiting, retaining, motivating, training and consistently developing the department heads along with their direct reports

Taking full responsibility of all revenue streams within the departments

Managing agreed budgets of controllable expenses and wage costs, alongside determining and implementing strategies to increase year on year sales and to achieve agreed gross profit margins throughout reporting departments.

A key focus area is agreeing, with department managers, their business plans and performance targets and monitoring these to take the necessary corrective action.

Ensuring the safety of customers and team members and security of all activities and leisure equipment, chemicals, plant room and pools.

Ensure that customer feedback is regularly monitored and respond accordingly.

Person Specification:

Essential:

Passion for delivering the ultimate customer experience

Experience of planning and organising projects.

Experience in leading and developing a team

Strong communication and influencing skills.

Have previous experience of successfully delivering an Activities and Leisure programme.

Desirable:

NPLQ Lifeguard qualification

Pool Plant Operations qualification

Hold RLSS Trainer Assessor Qualification

Hold a National Pool Managers Qualification

If you are ready for an awesome challenge with a leading UK holiday park operator please APPLY now

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